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Stephen Kass Location
Los Angeles, CA, US
Stephen Kass Work
Customer Success Manager @ (May 2025 - Present)
CS Tech Lead @ (November 2019 - July 2024)
Social Media QA Specialist @ (March 2017 - September 2019)
Stephen Kass Education
Arizona State University
Bachelor of Arts - BA (Theatre)
Stephen Kass Skills
Account Management
Administration
Amazon Web Services (AWS)
Analytical Skills
Artificial Intelligence (AI)
Attention to Detail
Build Strong Relationships
Business Reviews
Business-to-Business (B2B)
CRM Integration
Client Onboarding
Client Relations
Client Services
Coaching
Collaborative Problem Solving
Communication
Creative Problem Solving
Cross-functional Collaborations
Cross-functional Problem Solving
Cross-functional Team Leadership
Customer Engagement
Customer Engineering
Customer Escalation Management
Customer Experience
Customer Loyalty
Customer Onboarding
Customer Product Training
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Success
Customer Support
Data Migration
Databases
Employee Training
English
Escalations Management
Executive Coaching
Google Cloud Platform (GCP)
Interpersonal Skills
Jira
Knowledge Acquisition
Lead Generation
Long-term Customer Relationships
Mobile Applications
Onboarding
Partner Relationship Management
Problem Solving
Product Knowledge
Product Support
Project Implementation
Project Management
Quarterly Reviews
REST APIs
Relationship Development
Remote Team Management
Resolutions
Root Cause
Root Cause Problem Solving
SQL
SaaS Development
Salesforce.com
Skilled Multi-tasker
Software Industry
Software Integration
Software Support
Software Troubleshooting
Software as a Service (SaaS)
Startups
Support Documentation
Team Leadership
Teamwork
Technical Documentation
Technical Support
Technology Integration
Training
Troubleshooting
Written Communication
Stephen Kass Summary
Stephen Kass, based in Los Angeles, CA, US, is currently a Customer Success Manager at Convoso. Stephen Kass brings experience from previous roles at Ylopo, LLC and 24-7 Intouch. Stephen Kass holds a Bachelor of Arts - BA in Theatre @ Arizona State University. With a robust skill set that includes Account Management, Administration, Amazon Web Services (AWS), Analytical Skills, Artificial Intelligence (AI) and more. Stephen Kass has 1 emails and 1 mobile phone numbers on RocketReach.
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