Operations Performance Manager @ (June 2015 - October 2016)
Operations Resource Manager @ (October 2013 - June 2015)
Resource Planning Manager @ (January 2012 - October 2013)
Forecasting and Schedule Analyst @ (January 2005 - January 2012)
Resource Planning Analyst @ British Midland International (April 1999 - January 2005)
Stephen Hendrick Skills
Call Centers
Forecasting
Performance Management
Stakeholder Management
Team Management
Contact Centers
Customer Experience
Workforce Management
Change Management
Telecommunications
Management
Service Delivery
Team Leadership
Outsourcing
Project Planning
Workforce Planning
Workforce Performance
Microsoft Office
Business Process Improvement
Leadership
eWFM
IVR
Stephen Hendrick Summary
Stephen Hendrick, based in Market Harborough, GB, is currently a Senior Forecasting Analyst at Nationwide Building Society. Stephen Hendrick brings experience from previous roles at learndirect Limited and Virgin Media. With a robust skill set that includes Call Centers, Forecasting, Performance Management, Stakeholder Management, Team Management and more. Stephen Hendrick has 2 emails on RocketReach.
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