Global Service Manager @ (March 2007 - October 2009)
Lead Sector Service Manager @ (February 2006 - May 2007)
Delivery Project Executive @ (September 2004 - February 2006)
Client Services Manager @ (July 2002 - September 2004)
Service Delivery Manager @ (September 2000 - July 2002)
Service Delivery Manager @ (September 1997 - September 2000)
Information Technology Specialist @ (February 1996 - September 1997)
Technical Support Manager @ Integrated Solutions (January 1994 - February 1996)
Technical Support Engineer @ Traffic Software (UK) Limited (September 1992 - January 1994)
Stephen Greaves Education
Coventry University
Bachelor of Engineering (B.Eng.) (Engineering)
1989-1992
Desborough School 1982-1989
Stephen Greaves Skills
IT Service Management
IT Outsourcing
IT Management
ITIL
ITIL Certified
IT Infrastructure Management
IT Operations
Service Delivery
Customer Service
Global Delivery
Program Management
Project Management
Project Delivery
IT Transformation
IT Financial Management
Service Level Management
Change Management
Problem Management
Incident Management
Capacity Management
Service Availability
Service Continuity
Managed Services
Managed Hosting
E-business
Account Management
Technical Leadership
Global Network Operations
Service Desk
Distributed Systems
Cost Management
Resource Management
People Development
Personnel Management
Performance Management
IT Strategy
Transition Management
Sla
Service Improvement
Governance
Outsourcing
Service Management
Data Center
Solution Architecture
Sales
Engineering
Marketing
E Business
Business Development
Stephen Greaves Summary
Stephen Greaves, based in Manchester, GB, is currently a Service Director at Computacenter. Stephen Greaves brings experience from previous roles at Computacenter and IBM. Stephen Greaves holds a 1989 - 1992 Bachelor of Engineering (B.Eng.) in Engineering @ Coventry University. With a robust skill set that includes IT Service Management, IT Outsourcing, IT Management, ITIL, ITIL Certified and more. Stephen Greaves has 5 emails on RocketReach.
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