Stephen Essien Email & Phone Number
Head Consumer Banking @ CalBank PLC
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Stephen Essien Location
- Ghana
Stephen Essien Work
- 2025 - now Head Consumer Banking @
- 2008 - now Solutions Support Consultant @
- 2023 - 2024 Group Chief Commercial Officer @
- 2021 - 2022 Group Customer Experience Director, Africa. @
- 2018 - 2021 Country Managing Director @
- 2016 - 2017 Chief Business Officer @
- 2014 - 2016 Director Tigo Business and Director, Customer Operations. @
- 2013 - 2014 Head, Customer and User Experience @
- 2010 - 2013 Head, Vendor Management organisation @
- 2008 - 2010 Senior Call Centre Manager @
- 2006 - 2008 Head, Call Centre @ eService Africa - BPO
- 2005 - 2006 Trade Marketing Executive @
- 2004 - 2005 Marketing and Events Manager @ META Alliance
- 2000 - 2004 Snr. Customer Service Supervisor @
- 1997 - 1999 National Distribution Manager @ Jeba Hair Products
Stephen Essien Education
- SBS Swiss Business School
Doctorate (Business Leadership)
2022 - 2025 - SBS Swiss Business School
Masters (Business Research)
2022 - 2024 - Coach Master's Academy - Singapore
Professional Certified Coach (Transformational Coach)
2021 - 2024 - Accra Business School
EXECUTIVE CERTIFICATE IN LEADING AND MANAGING ORGANIZATION
2020 - 2020 - Transformation Academy
Certified Professional Life Coach (Life Coaching)
2019 - 2020 - University of Liverpool
Master of Business Administration (MBA) (Business Administration, Management and Operations)
2016 - 2019 - York St. John University 2011 - 2013
- Graduate School of Governace and Leadership
Bachelor's degree (Small Business Administration/Management)
2010 - 2012 - Harvard Business School Online 2021null
Stephen Essien Skills
- Telecommunications
- Call Centers
- Management
- Strategy
- Customer Experience
- Vendor Management
- Business Development
- Business Strategy
- Call Center
- Project Management
- Strategic Planning
- Performance Management
- Customer Satisfaction
- Business Planning
- Sales Management
- Marketing Strategy
- Marketing
- Customer Retention
- Operations Management
- Change Management
- Sales
- Service Delivery
- Human Resources
- Recruiting
- Analysis
- Data Analysis
- Pricing Strategy
- Strategic Communications
- Fast-Moving Consumer Goods (FMCG)
- Customer Relationship Management (CRM)
- Competitive Analysis
- Leadership
- Team Management
- Negotiation
- Team Building
- Coaching
- Employee Relations
- Communication
- Stakeholder Management
- Strategic Partnerships
- Process Improvement
- Profit & Loss Management
- Senior Stakeholder Management
- Board of Directors
- Commercialization
- Commercialization Strategy
- Business Turn-arounds
- New Market Expansion
- Organizational Development
- Product Development
- Workforce Management
- Team Leadership
- Customer Service
- Account Management
- Event Management
- Mobile Devices
- Acting
- Operations
- Distribution
- Social Media
- User Interface Design
- Microsoft Office
- Business Analysis
- Microsoft Word
Stephen Essien Summary
- Stephen Essien, based in Ghana, is currently a Head Consumer Banking at CalBank PLC. Stephen Essien brings experience from previous roles at EVOLUTION CONSULT, Jibu Inc., d.light and ZOLA Electric (ZEGHA Energy Ghana). Stephen Essien holds a 2022 - 2025 Doctorate in Business Leadership @ SBS Swiss Business School. With a robust skill set that includes Telecommunications, Call Centers, Management, Strategy, Customer Experience and more. Stephen Essien has 2 emails and 4 mobile phone numbers on RocketReach.
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