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Stephen Location
New York, United States
Stephen Work
Station Manager @ (July 2025 - Present)
Manager on Duty, Control Center @ (November 2022 - April 2025)
Manager on Duty, Customer Operations @ (March 2020 - October 2022)
Manager on Duty, Customer Care @ (December 2018 - February 2020)
Customer Service Manager, Customer Care @ (September 2017 - December 2018)
Shift Manager @ (April 2016 - August 2017)
Customer Service Manager @ (December 2015 - April 2016)
Customer Service Supervisor @ (October 2015 - November 2015)
Customer Service Agent @ (March 2015 - September 2015)
Stephen Education
Miami Dade College
Bachelor's Degree (Operations Management and Supervision)
2011-2014
Florida Atlantic University
Associate's Degree
2008-2010
Stephen Skills
Tourism
Pre-opening
Revenue Analysis
Hotel Management
Front Office
Rooms Division
Hospitality Industry
Hospitality Management
Hotels
Property Management Systems
Resorts
Catering
Yield Management
Hospitality
Customer Service
Customer Satisfaction
Microsoft Office
Sales
Microsoft Excel
PowerPoint
Leadership
Team Building
Team Management
Management
Microsoft Word
Training
Teamwork
Aviation
Public Speaking
Time Management
Operations Management
Team Leadership
Business Process Improvement
Project Management
Airlines
Commercial Aviation
Airports
Micros
Pre Opening
Marketing
Stephen Summary
Stephen, based in New York, United States, is currently a Station Manager at TCR Americas. Stephen brings experience from previous roles at American Airlines. Stephen holds a 2011 - 2014 Bachelor's Degree in Operations Management and Supervision @ Miami Dade College. With a robust skill set that includes Tourism, Pre-opening, Revenue Analysis, Hotel Management, Front Office and more. Stephen has 1 emails and 2 mobile phone numbers on RocketReach.
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