Stephen Dover Email & Phone Number
Vice President-IT Service Delivery Manager @ JPMorgan Chase & Co.
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Stephen Dover Location
- Columbus, OH, US
Stephen Dover Work
- Vice President-IT Service Delivery Manager @ (May 2022 - Present)
- Operations Delivery Manager @ (April 2021 - April 2022)
- Cloud Services Support Manager @ (November 2018 - April 2020)
- Information Technology Help Desk Manager @ (January 2018 - May 2018)
- IT Manager @ (September 2016 - October 2017)
- IT Operations Manager @ (July 2012 - June 2016)
- Service Delivery Manager @ Technisource (August 2010 - January 2012)
- Client Support Service Manager @ (March 2006 - July 2010)
- Help Desk Technical Support Manager @ (March 2005 - March 2006)
- Help Desk Manager @ (July 2001 - February 2005)
- Program and Web Content Manager @ (January 1993 - March 2001)
- Program Manager @ (January 1993 - December 2001)
- Tech Support Team Manager @ (January 1994 - December 1998)
Stephen Dover Education
- The Ohio State University
B.A. (History and Journalism)
1984-1989 - The Ohio State University
B.A. (Military History)
Stephen Dover Skills
- Team Leadership
- Call Centers
- Vendor Management
- Troubleshooting
- ITIL
- Integration
- Project Management
- Strategy
- Change Management
- Customer Satisfaction
- Business Process
- Operations Management
- Business Process Improvement
- IT Management
- Information Technology
- Business Analysis
- Software Documentation
- Technical Support
- Strategic Planning
- Outsourcing
- IT Operations
- Customer Relationship Management (CRM)
- Succession Planning
- Analytical Skills
- Hiring
- SharePoint
- Visio
- Management
- Team Building
- Customer Service
- Cross-functional Team Leadership
- Training
- Customer Support
- Partner Relationship Management
- Process Improvement
- Help Desk Support
- Networking
Stephen Dover Summary
- Stephen Dover, based in Columbus, OH, US, is currently a Vice President-IT Service Delivery Manager at JPMorgan Chase & Co.. Stephen Dover brings experience from previous roles at Accenture, Insight, SafeAuto and State of Ohio. Stephen Dover holds a 1984 - 1989 B.A. in History and Journalism @ The Ohio State University. With a robust skill set that includes Team Leadership, Call Centers, Vendor Management, Troubleshooting, ITIL and more. Stephen Dover has 3 emails and 3 mobile phone numbers on RocketReach.
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