Stephen Diiuro Email & Phone Number
VP, Head of Customer Experience and Contact Centers @ Commonwealth Care Alliance
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Stephen Diiuro Location
- East Greenwich, RI, US
Stephen Diiuro Work
- 2024 -now VP, Head of Customer Experience and Contact Centers @
- 2017 -2024 Senior Vice President, Head of Operations and Vendor Management @
- 2013 -2017 Managing Director, Customer and Provider Services and Medicare Sales @
- 2012 -2013 Senior Vice President and Head of Lending Operations @
- 2010 -2012 Senior Vice President and Senior Lean Leader @
- 2009 -2010 Senior Vice President and Director, Customer Support Services @
- 2007 -2009 Senior Vice President and Director, Colleague Support Services @
- 2004 -2006 Senior Vice President and Director, Colleague Assist Line @
- 2002 -2003 Vice President and Group Manager, Consumer Finance Servicing - Lead Project Manager @
- 2001 -2002 Assistant Vice President and Group Manager, Online Banking Services @
- 2000 -2001 Bank Officer and Team Manager, Online Banking Services @
- 1998 -2000 Online Banking Technical Specialist, Online Banking Services @
Stephen Diiuro Education
- University of Rhode Island
Bachelor of Science - BS (Management Information Systems, General)
- Babson College
Executive Leadership Training Program
- Bryant University
Project Management Institute Certificate (PMI)
- McKinsey & Company
Onsite Lean Transformation (Lean Leadership Mentorship)
- Six Sigma Academy
Onsite Training (Black Belt Certifcation)
Stephen Diiuro Skills
- Financial Services
- Finance
- Problem Solving
- Negotiation
- Communication
- Safety Practices
- Fundraising
- Community Development
- Community Outreach
- Nonprofit Organizations
- Leadership
- Staff Development
- Public Speaking
- Sales
- Membership Retention
- Financial Management
- Program Development
- Budgeting
- Call Center
- Customer Service
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Service Operations
- Service Delivery
- Project Management
- Program Management
- Organizational Leadership
- Team Leadership
- Team Building
- Mentor
- Quality Assurance
- Integration
- Operations Management
- Six Sigma
- Lean Transformation
- Vendor Management
- Strategic Planning
- Business Strategy
- Business Process Improvement
- Risk Management
- International Operations
- Disaster Recovery
- Banking
- Healthcare
- Account Management
- Cross-functional Team Leadership
- Employee Engagement
- Business Development
- Business Continuity Planning
- Management
Stephen Diiuro Summary
- Stephen Diiuro, based in East Greenwich, RI, US, is currently a VP, Head of Customer Experience and Contact Centers at Commonwealth Care Alliance. Stephen Diiuro brings experience from previous roles at Citizens Access, Blue Cross & Blue Shield of Rhode Island and Citizens Financial Group, Inc.. Stephen Diiuro holds a Bachelor of Science - BS in Management Information Systems, General @ University of Rhode Island. With a robust skill set that includes Financial Services, Finance, Problem Solving, Negotiation, Communication and more. Stephen Diiuro has 2 emails on RocketReach.
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