Stephen Cassidy Email
Interim IT Manager @ UK Biobank
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Stephen Cassidy Location
- Manchester, England, GB
Stephen Cassidy Work
- Interim IT Manager @ (January 2026 - Present)
- IT Service Desk Manager @ (August 2025 - Present)
- Service Desk Manager @ (January 2023 - May 2025)
- IT Service Desk Manager @ (March 2020 - January 2023)
- IT Service Desk Team Leader @ (March 2018 - March 2020)
- Help Desk Manager @ Wienerberger (UK) Ltd (January 2011 - February 2018)
- Help Desk Analyst @ Wienerberger (UK) Ltd (January 2007 - December 2010)
Stephen Cassidy Education
- Sheffield Hallam University
Bachelor of Science (BSc)
1994-1998 - Cheadle Hulme High School
High School
1987-1994
Stephen Cassidy Skills
- Account Management
- Active Directory
- Agile Methodologies
- Analytical Skills
- B2B
- Business Development
- Business Strategy
- Client Liaison
- Client Relations
- Communication
- Contract Negotiation
- Cross-Functional Team Building
- Cross-functional Team Leadership
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Desktop Administration
- Desktop Application Support
- Desktop Deployment
- Desktop Support Management
- Diagnose
- End User Training
- English
- Freshdesk
- Freshservice ITSM
- Global Cross-Functional Team Leadership
- Help Desk Implementation
- Help Desk Support
- IT Asset Management
- IT Management
- IT Operations
- IT Service Delivery
- IT Service Management
- ITIL
- ITIL Certified
- ITIL Implementation
- ITIL Process Implementation
- Incident Management
- Jira
- Jira Service Desk
- KPI Dashboards
- KPI Implementation
- KPI Reporting
- Key Account Management
- Key Performance Indicators
- Management
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
- Microsoft Word
- Mobile Devices
- Negotiation
- New Business Development
- Office 365
- Operations Management
- Performance Management
- Project Management
- Project Planning
- Remote Desktop
- Remote User Support
- Report Preparation
- SAP CRM
- SAP CRM Technical
- SAP R/3
- Sales Management
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Improvement
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Spiceworks
- Staff Development
- Stakeholder Management
- Supplier Management
- Team Leadership
- Team Management
- Technical Support
- Ticketing Systems
- Troubleshooting
- Windows 10
- Zendesk
- Agile Project Management
- Sales
- Ghost Imaging
- Windows 7
- Business To Business B2B
- Business to Business
Stephen Cassidy Summary
- Stephen Cassidy, based in Manchester, England, GB, is currently a Interim IT Manager at UK Biobank. Stephen Cassidy brings experience from previous roles at UK Biobank, Playtech and Gamma. Stephen Cassidy holds a 1994 - 1998 Bachelor of Science (BSc) @ Sheffield Hallam University. With a robust skill set that includes Account Management, Active Directory, Agile Methodologies, Analytical Skills, B2B and more. Stephen Cassidy has 3 emails on RocketReach.
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