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Stephen Brown Location
Charlotte, NC, US
Stephen Brown Work
Director of Field Engineering @ (August 2026 - Present)
Head of IT @ (August 2024 - June 2025)
Head of Information Technology @ (August 2024 - June 2025)
Service Desk Manager @ (May 2023 - May 2024)
Technical Services Manager @ (February 2021 - January 2023)
Technical Services Manager @ (February 2021 - January 2023)
Support Manager @ (January 2019 - December 2020)
Service Desk Manager @ Charterhouse Voice and Data (July 2018 - October 2019)
Service Desk Manager @ (July 2018 - January 2019)
Head of Infrastructure @ Bridgepoint Advisors Limited (6 Degrees Group) (January 2018 - July 2018)
Head of Infrastructure @ Bridgepoint Advisors (6 Degrees Group) (January 2018 - July 2018)
Onsite Infrastructure and Support Manager Bridgepoint Advisors Ltd @ (November 2017 - July 2018)
Technical Operations Manager @ (April 2017 - October 2017)
Technical Operations Manager @ (January 2017 - December 2017)
Service Desk Manager @ Duostream/6 Degrees Group (January 2016 - March 2017)
Transition Manager @ Duostream / 6 Degrees Group (January 2016 - March 2017)
Service Desk Manager @ (January 2014 - March 2016)
Service Desk Manager @ (October 2011 - January 2014)
IT Consultant @ Curves Group KZN (January 2007 - April 2011)
IT Manager @ Cheapflights (April 2006 - December 2006)
IT Consultant @ (March 2006 - April 2006)
IT Manager @ Penta Holdings Pty Ltd (January 2004 - January 2006)
It Manager UK @ (January 2001 - January 2003)
Senior NT Administrator @ Icollector (January 2000 - January 2001)
NT systems administrator @ (January 1999 - January 2000)
Technical Analyst @ (January 1998 - January 1999)
Stephen Brown Education
Durban University of Technology
Master of Business Administration
Stephen Brown Skills
8x8 Contact Center
Active Directory
Azure API Management
Blackberry Enterprise Server
Business Process Management
Change Control Board
Change Management
Change Process
Citrix
Client Delivery
Coaching
Common Technical Document (CTD)
Construction Project Management
Continuous Process Improvement
Customer Escalation Management
Customer Relations
Customer Relationship Management (CRM)
Customer Service
DHCP
DNS
Data Center
Data Privacy
E-Learning
Educational Technology Integration
Federal & State Regulatory Compliance
Group Policy
Hands-on Technical
High Performance Cultures
IT Automation
IT Compliance
IT Governance
IT Infrastructure Management
IT Integration
IT Management
IT Operations
IT Project & Program Management
IT Service Management
IT Strategy
ITIL
Incident Management
Incident Response
Information Technology
Infrastructure
Infrastructure Management
Infrastructure Project Management
KPI Reporting
Knowledge Management
Leadership
Leading transformational change
LinkedIn Learning
Long Term Business Planning
Manage client expectations
Managed Services
Management of multi-disciplinary teams
Managing Meetings
Microsoft Exchange
Microsoft SQL Server
Monthly Accounts
New Hire Training
New Model Launch
Onsite-Offshore co-ordination
Operational Efficiency
Operational Oversight
Performance Management
Planning Budgeting & Forecasting
Problem Solving
Project Delivery
Project Management
Regulatory Requirements
Security Incident & Event Management
Servers
Service Delivery
Service Desk
Service Desk Management
Service Management
Service Quality
Service-Level Agreements (SLA)
SharePoint
Staff Development
Staffing Plans
Stakeholder Engagement
Strategic Roadmaps
Support Engineers
Technical Audits
Technical Staff Management
Technical Support
Technical Training
Technical Transfers
Technology Enabled Business Transformation
Training and Development (HR)
Troubleshooting
VMware
VMware ESX
Windows 7
Windows Server
Working Effectively
XP
Stephen Brown Summary
Stephen Brown, based in Charlotte, NC, US, is currently a Director of Field Engineering at TeamLogic IT. Stephen Brown brings experience from previous roles at Digicorp UK Ltd, Digicorp, Cloudscape IT and Six Degrees. Stephen Brown holds a Master of Business Administration @ Durban University of Technology. With a robust skill set that includes 8x8 Contact Center, Active Directory, Azure API Management, Blackberry Enterprise Server, Business Process Management and more. Stephen Brown has 1 emails on RocketReach.
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