Stephen Arias Email & Phone Number
Call Center Operations Manager @ KNOWiNK
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Stephen Arias Location
- Long Beach, CA, US
Stephen Arias Work
- Call Center Operations Manager @ (May 2021 - Present)
- Notary Public (January 2018 - May 2021)
- Director Voice Operations @ (June 2015 - July 2017)
- Voice Services Manager @ (April 2010 - June 2015)
Stephen Arias Education
- PMTraining
Certificate of Completion (Project Management)
2021 - DeVry University
Bachelor's degree (Telecommunications Management)
Stephen Arias Skills
- Analytical Skills
- Attention to Detail
- Avaya Site Administration (ASA)
- BMC Remedy Ticketing System
- Bridging Gaps
- Business Workflows
- CSG
- Cherwell Service Management (CSM)
- Client Services
- Coaching
- Communication
- Communication Training
- Cross-functional Team Leadership
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- DOCSIS
- Data Analysis
- Google+
- HubSpot
- KPI Reporting
- Kronos Timekeeping
- LMS
- Microsoft Office
- Microsoft Teams
- Microsoft Word
- Needs Analysis
- Operations Management
- People Management
- PeopleSoft
- Performance Metrics
- Problem Solving
- Process Improvement Projects
- Project Implementation
- Project Leadership
- Project Management
- Reporting & Analysis
- Responsiveness
- Salesforce.com
- Slack
- Supervisory Skills
- Team Management
- Training
- Training Needs Analysis
- Work Very Well with Others
- Zendesk
- monday.com
- omni channel
Stephen Arias Summary
- Stephen Arias, based in Long Beach, CA, US, is currently a Call Center Operations Manager at KNOWiNK. Stephen Arias brings experience from previous roles at Self Employed, Charter Communications and Time Warner Cable. Stephen Arias holds a Certificate of Completion in Project Management @ PMTraining. With a robust skill set that includes Analytical Skills, Attention to Detail, Avaya Site Administration (ASA), BMC Remedy Ticketing System, Bridging Gaps and more. Stephen Arias has 1 emails and 5 mobile phone numbers on RocketReach.
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Stephen Arias
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