Stephanie Mora Email & Phone Number

Customer Experience Manager @ Zappos Family of Companies

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Stephanie Mora Location

California, United States

Stephanie Mora Work

Customer Experience Manager @ (October 2018 - Present)
Customer Experience Supervisor @ (March 2015 - October 2018)
Customer Loyalty Team Member @ (September 2012 - March 2015)
Back Office Lead @ (November 2009 - September 2012)
Teacher Assistant @ (January 2004 - January 2009)

Stephanie Mora Education

Concord High School 1999-2003
Berkeley City College
American Sign Language (ASL)
Western Governors University

Stephanie Mora Skills

Adaptation
American Sign Language
Business Case Development
Coaching
Coaching & Mentoring
Communication
Compliance Monitoring
Contact Center Management
Contact Centers
Continuous Improvement
Continuous Process Improvement
Customer Engagement
Customer Experience
Customer Experience Strategy
Customer Journey Mapping
Customer Loyalty Programs
Customer Retention Strategies
Customer Satisfaction
Customer Satisfaction Improvement
Customer Service
Customer Service Management
Customer Trust Building
Customer-Centric Leadership
Data Analysis
Data Analytics
Data-driven Decision Making
Decision-Making
E-Commerce
Employee Development Programs
Employee Engagement
Employee Recognition
Employee Training
Escalations Management
Foundations of Leadership
Fraud Prevention
Hiring
Internal Communications
Interpersonal Relationships
Interpersonal Skills
Issue Resolution Management
KPI Monitoring
Knowledge Sharing
Leadership
Leadership Accountability
Leadership Development
Microsoft Excel
Microsoft Office
Multitasking
Operational Improvement
Operational Strategy
Performance Management
Performance Metrics
PowerPoint
Priority Setting
Problem Solving
Process Clarifications
Program & Project Management
Project Coordination
Project Management
Quality Assurance
Reporting
Retail
Risk Management
Sales Process Standardization
Service Delivery Optimization
Service Gap Analysis
Service Improvement Initiatives
Staff Development
Stakeholder Engagement
Strategic Leadership
Strategic Planning
Support Management
Talent Development
Task Driven
Task Management
Team Coaching
Team Leadership
Team Leadership & Development
Team Management
Teamwork
Training Program Design
Workflow Optimization
Workforce Management
Management
Microsoft Word

Stephanie Mora Summary

Stephanie Mora, based in California, United States, is currently a Customer Experience Manager at Zappos Family of Companies. Stephanie Mora brings experience from previous roles at Zappos Family of Companies, Best Buy and Spectrum Center Schools and Programs. Stephanie Mora holds a 1999 - 2003 Concord High School. With a robust skill set that includes Adaptation, American Sign Language, Business Case Development, Coaching, Coaching & Mentoring and more. Stephanie Mora has 2 emails and 2 mobile phone numbers on RocketReach.