Step T. Email
Head of Enterprise Accounts
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Step T. Location
- Hong Kong
Step T. Work
- Head of Enterprise Accounts @ JobsDB Hong Kong (January 2022 - Present)
- Online Sales and Operations Manager @ JobsDB Hong Kong (March 2020 - December 2021)
- Customer Care Manager @ JobsDB Hong Kong (May 2018 - February 2020)
- Senior Contact Center Manager- HK (100 seats) @ (June 2015 - March 2018)
- Senior Contact Center Manager- Southern China (600 seats) @ (October 2008 - May 2015)
Step T. Education
- Murdoch University
Executive Master In Leadership (Strategy snd Innovation)
- The Hong Kong Polytechnic University
Bachelor's degree
Step T. Skills
- BPO
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Contact Center Operations
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- Management
- Microsoft Office
- Operations Management
- Outsourcing
- Process Improvement
- Sales Management
- Service Delivery
- Strategic Planning
- Team Building
- Team Leadership
- Telecommunications
- Vendor Management
- Workforce Management
Step T. Summary
- Step T., based in Hong Kong, is currently a Head of Enterprise Accounts at JobsDB Hong Kong. Step T. brings experience from previous roles at JobsDB Hong Kong and HKT Teleservices. Step T. holds a Executive Master In Leadership in Strategy snd Innovation @ Murdoch University. With a robust skill set that includes BPO, Call Center Development, Call Centers, Change Management, Coaching and more.
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