Stacey Smith Email
Head of Member Experience and Support @ PRS for Music
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Stacey Smith Location
- Hemel Hempstead, GB
Stacey Smith Work
- Head of Member Experience and Support @ (August 2026 - Present)
- Customer Service Director @ (February 2025 - August 2026)
- Director of Customer Service @ (December 2020 - January 2025)
- Director of Customer Service and Operations @ (April 2014 - December 2020)
- Head of Customer Contact @ (May 2012 - April 2014)
- Contact Centre Manager @ (August 2011 - May 2012)
- Global Team Manager @ (February 2009 - August 2011)
- Customer Care Advisor @ (July 2006 - February 2009)
- Customer Service Advisor @ (January 2005 - July 2006)
- Conference Co-ordinator @ (January 2004 - January 2005)
Stacey Smith Skills
- Analytical Skills
- Budgeting
- Business Case Preparation
- Business Leadership
- Business Process Improvement
- Call Centers
- Change Management
- Coaching
- Communication
- Contact Centers
- Contact Centre Leadership
- Cross Functional Relationships
- Cross-functional Team Leadership
- Cultural Awareness
- Customer Experience
- Customer Experience Transformation
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Service Strategy
- Customer-Focused Service
- D2C
- Director level
- E-Commerce
- Emerging Trends
- Employee Engagement
- Financial Literacy
- Fostering inclusivity
- Innovation
- Interpersonal Communication
- KPI Reports
- KPI implementation
- Leadership
- Leadership Development
- Management
- Negotiation
- OMNI
- Operational Compliance
- Operational Excellence
- Operations Management
- Outsourcing
- P&L Ownership & Cost Optimisation
- People Management
- Performance Management
- Problem Solving
- Process Improvement
- Project Management
- Regulatory Compliance
- Scalability
- Service Centers
- Service Delivery
- Service Standards
- Skill Development
- Staff Development
- Stakeholder Engagement
- Strategic Planning
- Strategic Planning & Stakeholder Infulence
- Strategy
- Strategy Implementation
- Supportive Services
- Team Building
- Team Development
- Team Leadership
- Team Management
- Technology Implementation
- Transformation
- Voice of the Customer & Insight
- Workable Solutions
- international Customer Service
- Public Speaking
- Marketing
- Training
- Cross Functional Team Leadership
- Business Strategy
- Microsoft Excel
- Event Management
Stacey Smith Summary
- Stacey Smith, based in Hemel Hempstead, GB, is currently a Head of Member Experience and Support at PRS for Music. Stacey Smith brings experience from previous roles at The Customer Practice, B&Q, Ralph Lauren and Spotify. With a robust skill set that includes Analytical Skills, Budgeting, Business Case Preparation, Business Leadership, Business Process Improvement and more. Stacey Smith has 3 emails on RocketReach.
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Top PRS for Music Employees
Stevie Spring
Chairman
London, GB
Stacey Smith
Head of Member Experience and Support
Hemel Hempstead, GB
Sophie Sahlin
Head of Legal - Corporate and Compliance
United Kingdom
Sally Weir
Chief Membership Officer
United Kingdom
Crispin Hunt
President PRS For Music
London, GB
Ben Wilson
Chief Executive Officer
London, GB
Paula Jones
Head of Data Governance
Maidenhead, GB
John Simmons
Associate General Counsel
London, GB
Kate Eldridge
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Basildon, GB
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