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Stacey Shepherd Location
Colne, GB
Stacey Shepherd Work
Head of Technology Service and Operations @ (October 2026 - Present)
Head of IT Service Delivery @ (November 2022 - October 2026)
IT Business Partner @ (January 2022 - October 2022)
Head of Operations and Business Transformation @ (May 2020 - December 2021)
General Manager - Business Support @ (March 2013 - March 2020)
Business Support Manager @ (October 2011 - March 2013)
Operations Manager @ (April 2010 - October 2011)
Special Projects Manager @ (September 2008 - April 2010)
Business Process Executive and Operations Trainer @ (March 2007 - September 2008)
Sales Account Manager @ 2BR (March 2006 - March 2007)
Senior Call Centre Team Manager @ (October 1999 - March 2006)
Stacey Shepherd Education
Nelson & Colne College
GNVQ Advanced (Leisure & Tourism)
1995-1997
Stacey Shepherd Skills
Account Management
Agile Methodologies
Airline Ticketing
Airlines
Airports
Aviation
Back Office Operations
Business Partner Relations
Business Process Improvement
Business Process Mapping
Call Centers
Certified Product Owner
Change Management
Commercial Aviation
Customer Service
E-commerce
Front to Back Office
Galileo
General Management
Handle Multiple Priorities
Holiday Packages
IT Service Management
Incident Handling
Incident Management
Integration
Leisure
Leisure Travel
Online Travel
Operations Management
Ownership
Partner Relationship Management
Project Management
Project Planning
Project Team Management
Radio Advertising
Sales Management
Scrum
Service Delivery
Team Leadership
Team Management
Technology Integration
Third-Party Vendor Management
Tour Operators
Tourism
Travel Management
Troubleshooting
Trusted Business Partner
User Acceptance Testing
Worldspan
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Stacey Shepherd Summary
Stacey Shepherd, based in Colne, GB, is currently a Head of Technology Service and Operations at Frasers Group. Stacey Shepherd brings experience from previous roles at Frasers Group, Studio Retail Limited, Elegant Resorts and Jet2.com. Stacey Shepherd holds a 1995 - 1997 GNVQ Advanced in Leisure & Tourism @ Nelson & Colne College. With a robust skill set that includes Account Management, Agile Methodologies, Airline Ticketing, Airlines, Airports and more.
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