Stacey Davis Email & Phone Number
Customer Success Director | Global BPO Operations | SaaS | Speech Analytics and Quality | B2B @ #ONO (Open to New Opportunities)
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Stacey Davis Location
- Colorado Springs, CO, US
Stacey Davis Work
- Customer Success Director | Global BPO Operations | SaaS | Speech Analytics and Quality | B2B @ (March 2003 - Present)
- Owner and Property Manager and Consultant @ SR Davis, LLC. (May 2003 - Present)
- Global Support Operations Manager | BPO Partner Management, Quality and Speech Analytics, Call Centers @ (March 2013 - May 2017)
- Senior Analyst | BPO Partner Management, Quality and Speech Analytics @ (September 2008 - March 2013)
- International Training Development and Design Specialist | Certifications and Program Implementation @ (June 2003 - September 2008)
- Regional Training Manager | BPO Partner Management, Quality and Training (formerly MCI) @ (September 2000 - June 2003)
- BPO Sr. Operations Manager | Call Center Operational Management @ (May 1995 - September 2000)
Stacey Davis Education
- Marshall University
Bachelor's degree (Multi Subject Education K-8)
Stacey Davis Skills
- Account Management
- Analytics
- Barrier/Best Practice Call Host
- Business Process Improvement
- Business-to-Business (B2B)
- Call Center Operations and Management
- Call Monitoring
- Change Management
- Coaching & Mentoring
- Compliance Management
- Contact Centers
- Cost Reduction
- Cross Functional Team Building
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Success
- Digital Transformation
- Flexible Schedule
- Gap Analysis
- Implementation/New Site
- KPI
- Leadership
- Management
- Management Development
- Microsoft Office Suite
- Multi-cultural team building
- Nexidia/NICE Expert
- Oral and Written Communication
- Presentation Skills
- Process Improvement
- Product Roadmap
- Program Implementation
- Project Implementation
- Project Management
- Round Tables
- Sales
- Software as a Service (SaaS)
- Strategic Partnerships
- Strategic Planning
- Team Building
- Team Leadership
- Training & Development
- Transparency
- Vendor Management
- Webinars
Stacey Davis Summary
- Stacey Davis, based in Colorado Springs, CO, US, is currently a Customer Success Director | Global BPO Operations | SaaS | Speech Analytics and Quality | B2B at #ONO (Open to New Opportunities). Stacey Davis brings experience from previous roles at SR Davis, LLC. and Verizon. Stacey Davis holds a Bachelor's degree in Multi Subject Education K-8 @ Marshall University. With a robust skill set that includes Account Management, Analytics, Barrier/Best Practice Call Host, Business Process Improvement, Business-to-Business (B2B) and more. Stacey Davis has 1 emails and 2 mobile phone numbers on RocketReach.
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