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Stacey Carmichael Location
Round Rock, TX, US
Stacey Carmichael Work
Global Head of Support @ KNIME (November 2024 - Present)
Archery Master and Cast member @ (June 2024 - Present)
Enterprise Support Manager - DevTools @ (January 2020 - December 2023)
Sr. Manager, Confluence and DevTools Premier Support @ (July 2019 - January 2020)
Sr. Manager, Confluence Premier Support @ (May 2018 - July 2019)
Sr. Manager, Support Operations @ (February 2017 - May 2018)
Level 1 Customer Support Manager II @ (November 2015 - March 2017)
Level 1 Customer Support Manager @ (November 2014 - November 2015)
IT Manager @ (October 2009 - November 2014)
House Manager @ Michael Levy (January 2007 - January 2009)
Help Desk Coordinator @ Austin Radiological Association (January 2004 - January 2006)
Analyst - Operations @ (January 2001 - January 2003)
Associate – Sales Support Specialist @ (January 2000 - January 2001)
Executive Administrative Assistant @ (January 1999 - January 2000)
Help Desk Coordinator @ (January 1998 - January 1999)
On-site Coordinator @ (January 1997 - January 1998)
Stacey Carmichael Education
St. Edward's University
Bachelor of Arts (B.A.) (Computer Systems Management)
2000-2010
Coastal Carolina University
Marine Science
1990-1991
Stacey Carmichael Skills
Adult CPR
Analytics
Artificial Intelligence (AI)
Asset Managment
Automated External Defibrillator (AED)
BMC Remedy
Business Process Improvement
Call Centers
Change Management
Client Communication
Coaching
Communication
Computer Hardware
Conflict Resolution
Contact Centers
Curriculum Development
Customer Experience
Customer Relationship Management (CRM)
Customer Service
De-escalation
Defining Requirements
Desktop Administration
Employee Management
Employee Training
First Aid
Help Desk Support
Microsoft Office
Negotiation
Network Administration
Operations Management
Operations Process Improvement
Outlook
Pediatric CPR
Process Improvement
Project Management
Provisioning
SQL
Scheduling Management
Server Administration
Servers
Software as a Service (SaaS)
Spiceworks
Tableau
Team Leadership
Technical Support
Troubleshooting
Vendor Management
Windows Server
Stacey Carmichael Summary
Stacey Carmichael, based in Round Rock, TX, US, is currently a Global Head of Support at KNIME. Stacey Carmichael brings experience from previous roles at Sherwood Forest Faire LLC and Atlassian. Stacey Carmichael holds a 2000 - 2010 Bachelor of Arts (B.A.) in Computer Systems Management @ St. Edward's University. With a robust skill set that includes Adult CPR, Analytics, Artificial Intelligence (AI), Asset Managment, Automated External Defibrillator (AED) and more. Stacey Carmichael has 1 mobile phone numbers on RocketReach.
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