Srikanth B Email

Srikanth B Skills

• Genesys Cloud CX Architect – Call Flows
• .NET Framework
• Business Process
• Business Requirements
• Call Flow
• Call Routing
• Call back
• Cloud Computing
• Configuring Genesys Copilot, predictive routing, and Next Best Action
• Contact Center Management
• Contact Center Operations
• Customer Relationship Management (CRM)
• Customer Support
• Design Patterns
• Docker Products
• Documentation
• Eclipse
• Framework Design
• Genesys Architect experience with creating and updating outbound dialer campaigns
• Genesys Cloud
• Genesys Cloud CX Architect – Bulk Import Feature
• Genesys Cloud CX Architect – Configuring Inbound Flows
• Genesys Cloud CX Architect – Configuring Outbound Flows
• Genesys Cloud CX Architect – Configuring Salesforce Data Actions Integration
• Genesys Cloud CX Architect – Configuring Secure Flows
• Genesys Cloud CX Architect – Default Menu and Action Settings
• Genesys Cloud CX Architect – IVR Concepts
• Genesys Cloud CX Architect – Prompts
• Genesys Cloud CX Architect – Routing Strategies
• Genesys Cloud CX Architect – Schedules and Schedule Groups
• Genesys Cloud CX Architect – Task and State Editor
• Genesys Cloud CX Contact Center Admin
• Genesys Cloud CX Implementation
• Genesys Cloud CX Outbound – Add a Call Rule
• Genesys Cloud CX Outbound – Build a Contactable Time Set
• Genesys Cloud CX Outbound – Campaigns
• Genesys Cloud CX Outbound – Campaigns Dashboard
• Genesys Cloud CX Outbound – Configure Attempt Controls
• Genesys Cloud CX Outbound – Contact List Filters
• Genesys Cloud CX Outbound – Contact Lists
• Genesys Cloud CX Outbound – Create Campaign Rules
• Genesys Cloud CX Outbound – Create a Campaign Sequence
• Genesys Cloud CX Outbound – DNC Lists
• Genesys Cloud CX Outbound – Describe Outbound Settings
• Genesys Cloud CX Outbound – Dialing Modes
• Genesys Cloud CX Outbound – Event Levels and Categories
• Genesys Cloud CX Outbound – Perform Audit Search
• Genesys Cloud CX Outbound – Roles and Permissions
• Genesys Cloud CX Outbound – Setup Wrap-Up Code Mapping
• Genesys Cloud CX Reporting and Analytics
• Genesys PureConnect
• Interactive Voice Response (IVR)
• J2EE
• JUnit
• Java
• JavaScript
• Linux
• MVC
• Microsoft Office
• Network Security
• Networking
• Object Oriented Design
• Object-Oriented Programming (OOP)
• Platform Architecture
• Presenting and providing clear oral and written communications to customers and stakeholders
• Problem Solving
• Queuing
• RESTful WebServices
• Representational State Transfer (REST)
• Routing
• SQL
• Scripting
• Skill
• Skill Development
• Software Design
• Speech Analytics
• System Architecture
• Systems Analysis
• Systems Engineering
• Talkdesk Cloud Contact Center
• Telecommunications
• Test-Driven Development
• Trouble shooting issues and researching logs and errors to identify root cause.
• Troubleshooting
• Voice over IP (VoIP)
• Working and configuring data actions to integrate with other systems;
• Working with other channels, including SMS, Email, Social Media, and Secure Messaging.