SPS DGTL Information

SPS DGTL helps enterprise organizations deliver premier digital customer experience by building and scaling digital customer service, social marketing, and brand community management. Our multilingual team works around the clock 24x7x365 to provide solutions to your customers when they expect it. People-Powered Approach Consulting: Whether you have online experience, or you’re just getting started, SPS DGTL’s seasoned team and advisors will bring your program to the next level. We can help manage your digital customer experience program or complete a roadmap for your own AI-enabled service automation. We’re ready to take on any people-powered or tech-enabled project. Digital Customer Care: Today’s consumers never sleep, go digital first, and expect service on-demand in real-time. Our multilingual team works around the clock 24x7x365 to provide solutions to your customers when they expect it. We evaluate every incoming comment, review, and engagement, then categorize, service, and share them to the right people in your organization. Tech-Enabled Solutions Service Automation: Not every customer service interaction requires human contact, especially when digital volume can reach unmanageable heights. SPS DGTL service automation provides an omni-channel experience with advanced technologies like AI-enabled chatbots and robotic process automation to improve customer satisfaction, reduce complexity, and control costs. Social Listening and Reporting: SPS DGTL’s tools listen to your customers’ emotions and opinions while developing meaningful data from text pulled from your digital community. Advanced text analytics can measure customer opinions, reviews, and sentiment while being a safety net for potential public relations, or a brand-damaging crisis with our 24x7x365 monitoring service.