Spitch Information

Spitch is a global provider of B2B and B2C Conversational AI solutions, headquartered in Switzerland since 2014 with a presence in many countries across Europe and North America. Spitch helps enterprises to better understand and serve their customers through the use of Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning. Spitch both owns and is constantly developing its core technology. This is taken to market in the form of end-to-end products such as virtual assistants, voice biometrics and speech analytics. Delivered from one central technology stack, Spitch provides a unique and truly omnichannel experience - voice and text chat is automatically synchronised in solutions providing both customer and employee support services in a flexible and seamless way. At the heart of Spitch’s philosophy lies a commitment to provide its customers with quick wins in cost savings and customer experience improvement, delivering a strong ROI and helping clients realise their long-term strategy and vision. Data protection is at the forefront of the Spitch ethos and all the necessary support is provided so that Spitch customers can house and run the software either in their own data centres, their private cloud, or completely in the Spitch cloud, as their needs dictate. Another key differentiator for Spitch is very fast delivery thanks to its newest technologies and out-of-the-box products combined with an advanced toolkit for tuning and further development of applications, whether by Spitch, the customer or partner. Mission Enable AI driven digital transformation in Contact Centres Vision Empower businesses around the world to deliver a superior customer and agent experience through our complete omnichannel conversational platform