SpeechCycle Inc. Information

SpeechCycle is the leading provider of customer self-service solutions and an award-winning pioneer in delivering Rich Phone Applications (RPAs) for U.S. and global service providers and enterprises. SpeechCycle's contact center automation applications span the full spectrum of natural language speech and mobile web innovation, from enterprise-connected troubleshooting to personalized voice portal services to wireless multi-modal customer care. According to financial consultancy Deloitte, SpeechCycle is the 5th fastest-growing company in the New York region, achieving 6000% growth over the past 5 years. Feedback from our customers: “SpeechCycle has helped us significantly reduce contact center expense while maintaining high levels of customer satisfaction, thus enabling us to invest in strategic phone application automation.” - Contact Center Director “SpeechCycle’s grasp of our IVR, web and back-office systems helped us dramatically improve the automation rate of our automated speech applications.” - Contact Center IT Leader “SpeechCycle’s claim to fame is that they know how to phone-automate web transactions and online business processes that used to be beyond the reach of speech…that’s real transformation.” - Web Self-Service Executive