Spectos GmbH Information

Everybody likes great service. We help to provide it. Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day. With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration. Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking. At the core of our offering is the Spectos Real-Time Performance Management™ platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements. Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration. Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.