Spearfish Information

$87 billion is wasted annually on contact center analytics that measure everything except what drives business value. Spearfish fixes that. We're the first Contextual Intelligence Platform that analyzes real customer conversations to extract what your best agents actually do—not what your processes say they should do—then designs AI-first workflows that deliver measurable ROI from day one. Your best agents already know the secrets to exceptional service. We extract them, scale them, and turn your contact center into your most profitable department. Our AI comprehends context and intent, automatically evaluating quality, satisfaction, and performance without complex integrations. The innovative Spearfish Copilot lets users explore data through natural language queries - just ask questions to generate custom reports and insights. We deliver unified analytics for both human and AI agents, with automated quality scoring, conversation summarization, and content tagging. By focusing on understanding rather than just measuring, Spearfish helps contact centers optimize every customer interaction.