Sovan Das Email & Phone Number
SDM @ Cognizant
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Sovan Das Location
- Navi Mumbai, MH, IN
Sovan Das Work
- 2026 -now SDM @
- 2025 -2026 General Manager (Account Head) @
- 2022 -2025 Operations Manager @
- 2012 -2020 Service Delivery Manager @
- 2010 -2011 CIG - Head @
- 2008 -2010 Assistant Manager - Zonal Care @ Virgin Mobile India Pvt. Ltd
- 2007 -2008 Assistant Manager - Call Center Operations @
- 2006 -2007 Assistant Manager - Phone Banking @
- 2003 -2006 Team Leader - Call Center Operations @ Reliance Infosteams Pvt Ltd.
- 2001 -2003 Executive - Customer support @
- 1998 -2000 Sales Officer @ Koshika Telecom Ltd.
Sovan Das Education
- Symbiosis.
C-PGDBA (Sales & Marketing)
2005-2007 - Utkal University
B.Com (Commerce)
1994-1997 - St. Joseph's High School
ICSE (English, Hindi, Oriya, Social Studies, Science, Mathematics & Computer Studiesm)
1980-1992
Sovan Das Skills
- Customer Experience
- BPO
- Customer Relations
- Call Center
- People Management
- Training and Development
- Compliance Audits
- Inbound
- Service Operations
- Customer Retention
- Complaint Management
- Data Analysis
- Customer Satisfaction
- Channel Management
- Vendor Management
- Team Management
- IVR
- Customer Lifecycle Management
- Customer Service
- Call Center Development
- Inbound Marketing
- MIS
- Service Delivery
- Service Assurance
- Outbound
- Service Recovery
Sovan Das Summary
- Sovan Das, based in Navi Mumbai, MH, IN, is currently a SDM at Cognizant. Sovan Das brings experience from previous roles at Altruist Technologies Pvt. Ltd., Concentrix, Vodafone Idea Limited and S Tel Pvt. Ltd.. Sovan Das holds a 2005 - 2007 C-PGDBA in Sales & Marketing @ Symbiosis.. With a robust skill set that includes Customer Experience, BPO, Customer Relations, Call Center, People Management and more. Sovan Das has 2 emails and 1 mobile phone numbers on RocketReach.
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