Sourjo Basu Email & Phone Number
Executive Consultant, Contact Center Transformation @ Compass Experience Labs
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Sourjo Basu Location
- New York, NY, US
Sourjo Basu Work
- 2026 -now Executive Consultant, Contact Center Transformation @
- 2025 -now Advisory Board Member @
- 2024 -2025 Vice President Customer Service @
- 2023 -2024 Director, Customer Experience and Care @
- 2022 -2023 Senior Director, Customer Experience @
- 2021 -2022 Senior Director, Business Operations @
- 2018 -2021 Director of Customer Service @
- 2015 -2018 Principal Chief of Staff - Digital @
- 2014 -2015 Sr Product Manager - Leadership Development Program @
- 2013 -2014 Customer Service Team Manager - Leadership Development Program @
- 2011 -2013 Meters Product Leader @
- 2010 -2011 Meters Firmware Engineer @
- 2010 -2013 Academic Tutor @
- 2009 -2010 Software Engineer @
- 2006 -2009 Junior Software Engineer @
Sourjo Basu Education
- Georgia Institute of Technology - Scheller College of Business
MBA
- Georgia Institute of Technology
BS (Electrical Engineering)
- Calcutta Boys School
Sourjo Basu Skills
- Business Process Outsourcing (BPO)
- Customer Service Operations
- Analytics
- Retention
- Customer Experience Transformation
- Startups
- Requirements Analysis
- Agile
- Excel
- Digital Channels
- Technology
- Business Process Design
- Customer Retention
- Customer Service Management
- Customer Support
- Digital Strategy
- Customer Experience Management
- Customer Experience
- Operations Management
- Cross-functional Team Leadership
- Strategy
- Project Management
- Product Management
- Program Management
- Six Sigma
- Analysis
- Strategic Planning
- Software Development
- Telecommunications
- Business Strategy
- Product Development
- Wireless
- Systems Engineering
- Smart Grid
- Change Management
- Quality Assurance
- Business Process Improvement
- Integration
- Entrepreneurship
- Engineering
- Software Engineering
- Agile Methodologies
- Business Process
- Cloud Computing
- Business Analysis
- Financial Analysis
- Customer Relationship Management (CRM)
- Vendor Management
- Customer Satisfaction
- Contact Centers
- Embedded Systems
- Software as a Service (SaaS)
- Management
- Leadership
- Team Leadership
- Customer Service
- Team Building
- Communication Skills
- Presentations
- Coaching
- Negotiation
- Leadership Development
- Relationship Building
- Strategic Partnerships
- Process Improvement
- Digital Transformation
- Consumer Electronics
- MS Project
- IT Strategy
- Enterprise Architecture
- Cellular Communications
- Product Marketing
- Development
- PowerPoint
- Agenda
- Operations
- Budgeting
- Marketing
- Cross Functional Team Leadership
- LDP
- Research
- Wireless Technologies
Sourjo Basu Summary
- Sourjo Basu, based in New York, NY, US, is currently a Executive Consultant, Contact Center Transformation at Compass Experience Labs. Sourjo Basu brings experience from previous roles at TechSee, Ouro, Sony and Optimum. Sourjo Basu holds a MBA @ Georgia Institute of Technology - Scheller College of Business. With a robust skill set that includes Business Process Outsourcing (BPO), Customer Service Operations, Analytics, Retention, Customer Experience Transformation and more. Sourjo Basu has 5 emails and 1 mobile phone numbers on RocketReach.
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Sourjo Basu
Executive Consultant, Contact Center Transformation
New York, NY, US
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