Sourjo Basu Email & Phone Number
Vice President Customer Operations @ TechSee
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Sourjo Basu Location
- New York, NY, US
Sourjo Basu Work
- Advisory Board Member @ (April 2025 - Present)
- Vice President Customer Operations @ (July 2026 - Present)
- Executive Advisor and Consultant @ (April 2025 - July 2026)
- Executive Consultant, Contact Center Transformation @ (March 2026 - July 2026)
- Advisor and Executive Consultant @ (April 2025 - July 2026)
- Vice President Customer Service @ (August 2024 - June 2025)
- Director, Customer Experience and Care @ (October 2023 - April 2024)
- Senior Director, Customer Experience @ (August 2022 - October 2023)
- Senior Director, Business Operations @ (July 2021 - August 2022)
- Director of Customer Service @ (March 2018 - July 2021)
- Principal Chief of Staff - Digital @ (September 2015 - March 2018)
- Sr Product Manager - Leadership Development Program @ (July 2014 - August 2015)
- Customer Service Team Manager - Leadership Development Program @ (July 2013 - June 2014)
- Meters Product Leader @ (July 2011 - July 2013)
- Meters Firmware Engineer @ (April 2010 - July 2011)
- Academic Tutor @ (March 2010 - June 2013)
- Software Engineer @ (April 2009 - March 2010)
- Junior Software Engineer @ (August 2006 - April 2009)
- Vice President Customer Service @ (August 2024 - June 2025)
Sourjo Basu Education
- Georgia Tech Scheller College of Business
MBA (Evening Mgt Consulting Club, Graduate Students Marketing Chair, Probono Consulting)
- Georgia Institute of Technology
BS (Electrical Engineering)
- Calcutta Boys' School
Sourjo Basu Skills
- Business Process Outsourcing (BPO)
- Customer Service Operations
- Analytics
- Retention
- Customer Experience Transformation
- Startups
- Requirements Analysis
- Agile
- Excel
- Digital Channels
- Technology
- Business Process Design
- Customer Retention
- Customer Service Management
- Customer Support
- Digital Strategy
- Customer Experience Management
- Customer Experience
- Operations Management
- Cross-functional Team Leadership
- Strategy
- Project Management
- Product Management
- Program Management
- Six Sigma
- Analysis
- Strategic Planning
- Software Development
- Telecommunications
- Business Strategy
- Product Development
- Wireless
- Systems Engineering
- Smart Grid
- Change Management
- Quality Assurance
- Business Process Improvement
- Integration
- Entrepreneurship
- Engineering
- Software Engineering
- Agile Methodologies
- Business Process
- Cloud Computing
- Business Analysis
- Financial Analysis
- Customer Relationship Management (CRM)
- Vendor Management
- Customer Satisfaction
- Contact Centers
- Embedded Systems
- Software as a Service (SaaS)
- Management
- Leadership
- Team Leadership
- Customer Service
- Team Building
- Communication Skills
- Presentations
- Coaching
- Negotiation
- Leadership Development
- Relationship Building
- Strategic Partnerships
- Process Improvement
- Digital Transformation
- Consumer Electronics
- MS Project
- IT Strategy
- Enterprise Architecture
- Cellular Communications
- Product Marketing
- Development
- PowerPoint
- Agenda
- Operations
- Budgeting
- Marketing
- Cross Functional Team Leadership
- LDP
- Research
- Wireless Technologies
Sourjo Basu Summary
- Sourjo Basu, based in New York, NY, US, is currently a Vice President Customer Operations at TechSee. Sourjo Basu brings experience from previous roles at TechSee and Compass Experience Labs. Sourjo Basu holds a MBA in Evening Mgt Consulting Club, Graduate Students Marketing Chair, Probono Consulting @ Georgia Tech Scheller College of Business. With a robust skill set that includes Business Process Outsourcing (BPO), Customer Service Operations, Analytics, Retention, Customer Experience Transformation and more. Sourjo Basu has 2 emails and 2 mobile phone numbers on RocketReach.
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