Soumiya Mathur Email
Contact Center IT Engineer @ Optum (formerly Alere Wellbeing)
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Soumiya Mathur Location
- United States
Soumiya Mathur Work
- Contact Center IT Engineer @ (January 2017 - Present)
- Genesys Consultant @ (January 2011 - January 2014)
- Genesys Consultant @ (July 2010 - June 2011)
- Cisco Contact Center Consultant- Cisco Icm and Reporting @ (January 2010 - January 2011)
- Genesys Consultant @ (January 2008 - January 2010)
- Genesys Developer @ (November 2005 - July 2008)
- Senior Software Engineer @ (January 2008 - January 2008)
- Ivr Developer @ (January 2005 - January 2006)
Soumiya Mathur Education
- AWS Machine Learning Engineer Nanodegree
Nanodegree
2023-2023 - University of Rajasthan
Bachelor of Engineering - BE
- Texas McCombs School of Business
Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications
2021 - Bertelsmann Employee Scholarship: Nanodegree Program
Nanodegree scholarship
2022
Soumiya Mathur Skills
- Agile & Waterfall Methodologies
- Agile Application Development
- Agile Environment
- Agile Methodologies
- Amazon Web Services (AWS)
- Artificial Intelligence (AI)
- Business Analysis
- Business Intelligence
- Business Process Design
- CVP
- Call Routing
- Change Management
- Consulting
- Contact Center Consulting
- Contact Centre Technology
- Customer Experience Design
- Customer Relationship Management (CRM)
- Customer Service
- Data Analysis
- DevOps
- Dialogflow
- GVP
- Genesys
- Genesys Framework
- IT Strategy
- Infrastructure as code (IaC)
- Integration
- Java
- Java Enterprise Edition
- Machine Learning
- Management
- Microsoft Azure
- Microsoft Bot Framework
- Microsoft Office
- Microsoft SQL Server
- Node.js
- Oracle
- PL/SQL
- Pre-sales
- Project Management
- Project Planning
- Requirements Analysis
- Requirements Gathering
- SOA
- SQL
- Service Transformation
- Software Design
- Software Development Life Cycle (SDLC)
- Software Project Management
- Solution Architecture
- Team Management
- Terraform
- Vendor Management
- Voice User Interface (VUI) Design
- Web Services
Soumiya Mathur Summary
- Soumiya Mathur, based in United States, is currently a Contact Center IT Engineer at Alere Wellbeing. Soumiya Mathur brings experience from previous roles at Travelers, Edf Energy, Royal Bank of Scotland Business and Wellpoint Anthem. Soumiya Mathur holds a 2023 - 2023 Nanodegree @ AWS Machine Learning Engineer Nanodegree. With a robust skill set that includes Agile & Waterfall Methodologies, Agile Application Development, Agile Environment, Agile Methodologies, Amazon Web Services (AWS) and more. Soumiya Mathur has 3 emails on RocketReach.
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