Soufiane E. Email & Phone Number
Head of Customer Service @ beIN MEDIA GROUP
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Soufiane E. Location
- Doha, QA
Soufiane E. Work
- 2015 - now Head of Customer Service @
- 2014 - 2015 Customer care management @
- 2007 - 2014 Resource Planning Manager for France and Morocco Region @
- 2006 - 2007 WorForce Management Coordinator @
- 2005 - 2006 Recruiter @
- 2005 - 2005 Trainer @
- 2004 - 2005 Product Specialist @
- 2001 - 2003 Servers Administrator @ Rya-Network
Soufiane E. Education
- HighTech
Computer Science
2000 - 2004 - New Brunswick Community College (CCNB)
Webmaster
2002 - 2003
Soufiane E. Skills
- Forecasting
- Scheduling
- Risk Management
- Workforce Management
- Call Center
- Contact Centre
- Capacity Planning
- Avaya
- ACD
- BPO
- Performance Management
- COPC
- People Management
- Operations Management
- Outbound
- Six Sigma
- Inbound
- Outsourcing
- Customer Service
- Telephony
- Planning
- Coaching
- Process Improvement
- Customer Experience
- Metrics
- Team Building
- Problem Solving
- Team Management
- Leadership Development
- Strategic Planning
- Data Analysis
- Service Delivery
- Analytics
- Telecommunications
- Analysis
- Workforce Planning
- Aspect
- IEX
- Financial Reporting
- Management
- Contact Centers
- Call Centers
- Inbound Marketing
- Recruiting
- IVR
- Offshoring
- ERP
- Sla
- Outsourcing Management
- Customer Satisfaction
- Leadership
- PowerPoint
- Strategy
- Change Management
- Business Strategy
- Product Development
Soufiane E. Summary
- Soufiane E., based in Doha, QA, is currently a Head of Customer Service at beIN MEDIA GROUP. Soufiane E. brings experience from previous roles at beIN MEDIA GROUP, ClientLogic and clientlogic. Soufiane E. holds a 2000 - 2004 Computer Science @ HighTech. With a robust skill set that includes Forecasting, Scheduling, Risk Management, Workforce Management, Call Center and more. Soufiane E. has 3 emails and 3 mobile phone numbers on RocketReach.
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Top beIN MEDIA GROUP Employees
Niraj Dadoo
EVP, CFO - Asia Pacific
Singapore
Alex Wright
Senior Vice President
London, GB
Mark Shannon
Vice President - Acquisitions and Content Strategy
England, United Kingdom
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