SoterraOne Information

SoterraOne is the next stage of StratusCX, reflecting our sharper focus on Customer Experience AI Security and Automation. SoterraOne helps organizations secure, understand, govern, and automate the files, documents, images, forms, and data customers share during service interactions. Our platform is built for customer experience environments where customer-shared content moves across agents, workflows, systems, and AI-powered operations. The SoterraOne platform brings together secure file exchange, malware and virus scanning, governed storage, sensitive data detection and masking, document intelligence, and workflow automation. Customer-shared files can be scanned, blocked, quarantined, masked, retained, searched, audited, routed, and transformed into structured workflow data based on customer-defined policies. With InsightOne, SoterraOne uses AI-powered content intelligence to classify documents, extract key fields, identify sensitive information, apply masking rules, and prepare workflow-ready outputs. This enables use cases such as form pre-population, document classification, customer verification, claims intake, data loss prevention, and automated routing. For enterprise and regulated environments, SoterraOne supports regional deployment, data residency needs, privacy requirements, auditability, and secure handling of sensitive customer information. We help organizations reduce risk, improve visibility, automate manual document work, increase agent efficiency, and give teams the secure, actionable content they need to resolve interactions faster and improve key customer experience KPIs.