(Extra module: Optimale inzet van video in (e-)Learning)
2017 - 2017
NCOI
(Kwaliteits- en Procesmanagement)
2012 - 2013
COPC
(Contact center Excellence)
2012 - 2012
Schouten & Nelissen
(RET Basics)
2009 - 2010
Fontys Hogescholen
Bachelor (Pedagogiek)
1999 - 2004
Sophie Van Der Pas's Skills
Customer Experience
Coaching
Training
Telecommunications
Performance Management
Call Center
Process Management
Change Management
PRINCE2
Call Centers
Sophie Van Der Pas's Summary
Sophie van der Pas, based in Netherlands, is currently a Key Account Manager at itslearning Nederland, bringing experience from previous roles at Curio and T-Mobile Netherlands BV. Sophie van der Pas holds a 2017 - 2017 Studiecentrum voor Bedrijf en Overheid. With a robust skill set that includes Customer Experience, Coaching, Training, Telecommunications, Performance Management and more, Sophie van der Pas contributes valuable insights to the industry.
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