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Sonya Taylor Location
Durham, NC, US
Sonya Taylor Work
Learning and Development Manager @ (June 2026 - Present)
Senior Sales Trainer @ (March 2025 - January 2026)
Training and Development Manager @ (November 2022 - March 2025)
Sr. Retention Trainer @ (May 2006 - November 2022)
Learning And Development Specialist @ (September 2004 - May 2006)
Sonya Taylor Education
North Carolina State University
Master of Arts - MA (Workforce Development and Training)
2025-2027
DeVry University
Bachelor of Science - BS (Human Resources Management and Services)
2016-2020
Sonya Taylor Skills
Account Management
Analytical Skills
Avaya
Broadband
Builds Relationships
Call Center
Call Center Development
Call Centers
Career Development
Coaching
Communication
Continuous Improvement
Customer Experience
Customer Experience Management
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Direct Sales
E-Learning
Employee Engagement
Employee Learning & Development
Employee Relations
Employee Training
Ethernet
Facilitation
Human Resources (HR)
IP
Interpersonal Communication
Interpersonal Skills
Leadership
Leadership Development
Learning Management
Learning Management Systems
MPLS
Management
Mentoring
Networking
Organization Skills
Partner Relationship Management
Performance Management
Presentation Skills
Presentations
Problem Solving
Process Improvement
Project Management
Sales
Salesforce.com
Soft Skills
Staff Development
Succession Planning
Talent Management
Team Building
Team Leadership
Teamwork
Technical Support
Telecommunications
Telephony
Training
Training & Development
Training Presentations
Troubleshooting
Vendor Management
VoIP
Wireless
Workforce Management
Handling Money
Development
Administrative Assistance
Consulting
NASCAR
Yahoo
Insurance
Vendors
Golf
Event Planning
Teaching
Sales Operations
Cell
Negotiation
Finance
Reports
Claim
Satellite
Underwriting
Clearview
Collecting
Road
Acquisitions
Real Estate
Marketing
Agents
Liability
Time Management
Complaints
Workers Compensation
Casualty
Fair Use
Guided Tours
Contests
Project Planning
Claims Management
Property And Casualty Insurance
Arranging
General Insurance
Business Management
Financial Statements
Commercial Insurance
Organizational Leadership
Meetings
Commercial Lines
Funding
Reporting
Capital
Organization
Loans
Analysis
Campaigns
Casualty Insurance
Flash
Sponsorship
Responsibility
Change Management
Business Analysis
Strategy
Training Delivery
Sonya Taylor Summary
Sonya Taylor, based in Durham, NC, US, is currently a Learning and Development Manager at Arrow Child & Family Ministries. Sonya Taylor brings experience from previous roles at Relias, Charter Communications and Time Warner Cable. Sonya Taylor holds a 2025 - 2027 Master of Arts - MA in Workforce Development and Training @ North Carolina State University. With a robust skill set that includes Account Management, Analytical Skills, Avaya, Broadband, Builds Relationships and more. Sonya Taylor has 4 emails and 3 mobile phone numbers on RocketReach.
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