Sonny E. Email
Remote Lead Engineer | Escalations (2nd Line) @ Integral IT
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Sonny E. Location
- Rodriguez, PH
Sonny E. Work
- Remote Lead Engineer | Escalations (2nd Line) @ (April 2025 - Present)
- Microsoft Engineer (1st Line Support) @ (April 2024 - April 2025)
- IT Helpdesk Engineer @ (June 2022 - March 2024)
- Senior Account Analyst @ (December 2020 - April 2022)
- Account Associate @ (December 2019 - December 2020)
- Apprentice Engineer @ (October 2017 - April 2018)
Sonny E. Education
- New Era University
Electronics and Communications Engineering (Electrical and Electronics Engineering)
2014-2019
Sonny E. Skills
- 2nd Line IT Support
- AI Productivity
- Acronis Cloud Protection
- Active Directory
- Active Directory Experience
- Anthropic Claude
- Artificial Intelligence (AI)
- Automation
- Azure Active Directory
- Backup & Recovery Systems
- Backup & Restore
- Cascading Style Sheets (CSS)
- ChatGPT
- Cloud Applications
- Computer Hardware Troubleshooting
- ConnectWise Automate
- ConnectWise Control
- ConnectWise Manage
- CyberDrain Improved Partner Portal (CIPP)
- Cybersecurity
- Data Backup Solutions
- Datto Backup
- Domain Name System (DNS)
- Firewall Management and Solutions
- Front-End Development
- Google Cloud Platform (GCP)
- Google Workspace
- HTML
- Halo PSA
- Help Desk Support
- Huntress
- Hyper-V
- IT Escalation
- IT Project Leadership
- Information Technology
- Microsoft (EAC) Exchange Administration
- Microsoft 365
- Microsoft 365 Administration
- Microsoft Copilot
- Microsoft Copilot Studio
- Microsoft Defender
- Microsoft Intune Administration
- Microsoft Security Administration
- Microsoft Servers
- Network Administration
- Network Operations Center (NOC)
- Network Switches
- Network-Attached Storage (NAS)
- Ninja RMM
- NinjaOne RMM
- Office 365 Administration
- RMM Automation Specialist
- Redstor
- Remote Desktop Solutions
- Scripting
- Server Administration
- SharePoint Administration
- Software Development
- System Administration
- Team Leadership
- Technical Support
- Threatlocker Cybersecurity
- VMware Infrastructure
- VMware vCenter
- Veeam Backup & Replication
- Vibe Coding
- Virtual Desktop
- Virtual Private Network (VPN)
- Virtualization
- Web Development
- Webroot
- Zerto
Sonny E. Summary
- Sonny E., based in Rodriguez, PH, is currently a Remote Lead Engineer | Escalations (2nd Line) at Integral IT. Sonny E. brings experience from previous roles at Integral IT, Indian River Networks and Manulife. Sonny E. holds a 2014 - 2019 Electronics and Communications Engineering in Electrical and Electronics Engineering @ New Era University. With a robust skill set that includes 2nd Line IT Support, AI Productivity, Acronis Cloud Protection, Active Directory, Active Directory Experience and more.
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