We help companies in Germany, Switzerland, and Austria build German-speaking teams in customer support and operations. In addition, we support international operations with English-speaking teams. Our approach is built on combining quality, operational efficiency, and fast team scalability, allowing companies to expand without the typical cost and hiring constraints in the DACH market. Based in Kosovo, we combine: – Native-level German and fluent English talent – Lean cost structures – ISO-certified processes Our clients use Sonnecto to: – Reduce operational costs without sacrificing quality – Scale customer support faster – Improve response times and customer satisfaction Core services: – Customer Support (German & English) – Backoffice Operations (E-commerce, Logistics, etc.) – Technical & SaaS Support We act as an extension of our clients’ teams, ensuring seamless integration and long-term operational stability. DEUTSCH Wir bauen und betreiben deutschsprachige Customer-Support- und Backoffice-Teams für Unternehmen im DACH-Raum. Zusätzlich bieten wir skalierbare englischsprachige Teams für internationale Prozesse. Unser Ansatz kombiniert Qualität, operative Effizienz und schnelle Skalierbarkeit, sodass Unternehmen ohne die typischen Kosten- und Rekrutierungsprobleme im DACH-Raum wachsen können. Unsere Stärken: – Deutschsprachige Talente auf hohem Niveau – Effiziente und skalierbare Kostenstrukturen – ISO-zertifizierte und prozessorientierte Arbeitsweise Leistungen: – Customer Support (Deutsch & Englisch) – Backoffice (E-Commerce, Logistik) – Technischer Support / SaaS
| Website | http://www.sonnecto.com |
| Employees | 18 (16 on RocketReach) |
| Founded | 2018 |
| Technologies |
JavaScript
,
HTML
,
PHP
+42 more
(view full list)
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| Industry | Outsourcing and Offshoring Consulting |
| Keywords | Digital Transformation, Software Development, Customer Growth, It Support, Team Augmentation, Outsourced Development, Customer Experience, Agile Development, Technology Solutions, Offshore Team, Digital Strategy, Process Optimization, Efficiency Improvement, Managed Services, Nearshore Team, It Consulting, Business Process, Project Management |
| Competitors | Amazon, Google, Apple, Samsung India, Logitech, Sonos, Inc., Control4, Savant Systems, August Home, Inc., Whirlpool Ssc Limited +36 more (view full list) |
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Fatos Ameti is the CEO and Co-Founder of Sonnecto.
16 people are employed at Sonnecto.