SONKAY Information

SONKAY has the capability to design, implement and operate your Customer Service environment from the technology to the human resources required. We can supply services to small, medium and large businesses, from a 2 seater to a 1000 + seater operation. In addition, we are able to take your existing Contact Centre environment and partner with you, to optimize the customer journey and ensure that processes and methodologies are bench-marked against Best Practices. We have the experience and partners to recommend systems and technologies , that will aid Operations to improve revenue and provide Business with intelligence that could drive marketing, customer retention and employee retention strategies. As an added service offering, we can also supply your environment with quality and reliable headsets and desk phones. While most think that these are just tools for agents to answer calls with, it is of vital importance to the start of the Customer Experience when engaging with ANY employees telephonically in your business.