Sonia Davis Location
- Dallas, TX, US
Sonia Davis Work
- 2023 - now Technical Support Manager @
- 2021 - 2023 Level 1 Support Team Lead @
- 2020 - 2020 Level 1 Support Engineer @
- 2017 - 2020 Global Problem Manager for Application Support @
- 2017 - 2018 Consultant Instructor @ Omnikron Systems Inc.
- 2017 - 2017 Lead Problem Manager (Contract) @ Insight Global (Bank of America)
- 2016 - 2017 Instructor, Tech Career Accelerator (TCA) @
- 2012 - 2015 Global Support Services Training Coordinator @
- 2010 - 2012 Manager, Cloud Support Services @
- 2009 - 2010 Cloud Support Team Lead @
- 2007 - 2009 Help Desk Analyst @ Data Return
- 2008 - 2009 Customer Service Rep @
- 2005 - 2007 Service Desk Analyst @
- 2004 - 2005 Project Administrator and Product Change Administrator @
- 2002 - 2003 Data Administrator and Internal IT Help Desk @
- 2001 - 2002 Help Desk and Customer Support Analyst @
- 2000 - 2001 Various @
- 1999 - 2000 Help Desk Technician and Technical Support Mentor and Team Lead @
- 1998 - 1999 Stock Proxy Administrator and Solicitor and Information Agent @ Morrow & Co
- 1997 - 1998 Data Entry Clerk and Administrator @ Triad Healthcare Consultants
- 1995 - 1997 Operations (Office) Manager and Administrator @
- 1993 - 1994 Executive Secretary @
- 1990 - 1993 Various @
Sonia Davis Education
- Collin County Community College
N/A (Computer and Information Sciences, General)
1996 - 1997 - Plano Central Senior High
GED
1994 - 1995 - Plano East Senior High School
- Williams High School
Sonia Davis Skills
- Building World Class Teams
- Leadership
- Exceeding Expectations
- SharePoint Designer
- Self Management
- Policy Writing
- Team Building
- ITIL Certified
- SharePoint Administration
- Career Path Planning
- Technical Presentations
- Servicenow System Administration
- Active Directory
- Policy Analysis
- Computer Hardware
- Microsoft Windows
- Windows
- DNS
- Identifying Subject Matter Experts
- Discretion
- Networking
- Microsoft SQL Server
- Troubleshooting
- Reseller Training
- Communication Skills
- Cross Organization Collaboration
- Social Action
- Deadline Driven
- International Relations
- Education
- Team Management
- Team Leadership
- Process Improvement
- Agile Methodologies
- Scrum
- Office Administration
- DevOps
- Leading Change
- Business Analysis
- Employee Recognition
- Hands On Training
- Career Development Programs
- Motivational Interviewing
- Animal Welfare
- Technical Documentation
- Microsoft Office
- Instructor Led Training
- Committed to Professionalism
- Microsoft Word
- Microsoft Excel
- Quality Auditing
- Disaster Recovery
- Customer Service
- World Class Customer Service
- Windows 7
- Customer Support
- Basic Javascript
- Technical Support
- Project Planning
- Training Delivery
- Goal Oriented
- Subject Matter Expert
- Committed to Customer Satisfaction
- Blue Cat Dns
- Metrics Identification
- Project Management
- Knowledge Management
- Research
- Problem Solving
- VMware ESX
- Service Center Operations
- Server
- Waterfall Project Management
- Service Improvement
- Cloud Computing
- Performance Improvement
- Unified Communications
- Private Cloud
- VMware
- Employee Management
- Co Location
- Civil Rights
- Sales
- Sales Operations
- Management
- Inventory Management
- Corporate/Customer Training
- New Business Development
- Product Development
- Strategic Sourcing
- Strategic Planning
- Pricing
- Purchasing
- Account Management
- Manufacturing
- Budgets
Sonia Davis Summary
- Sonia Davis, based in Dallas, TX, US, is currently a Technical Support Manager at Bank of America. Sonia Davis brings experience from previous roles at Bank of America and Omnikron Systems Inc.. Sonia Davis holds a 1996 - 1997 N/A in Computer and Information Sciences, General @ Collin County Community College. With a robust skill set that includes Building World Class Teams, Leadership, Exceeding Expectations, SharePoint Designer, Self Management and more. Sonia Davis has 2 emails on RocketReach.
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