Sonia Davis Email & Phone Number
Technical Support Manager @ Bank of America
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Sonia Davis Location
- Dallas, TX, US
Sonia Davis Work
- Technical Support Manager @ (March 2023 - Present)
- Level 1 Support Team Lead @ (January 2021 - March 2023)
- Level 1 Support Engineer @ (February 2020 - December 2020)
- Global Problem Manager for Application Support @ (July 2017 - February 2020)
- Consultant Instructor @ Omnikron Systems Inc. (February 2017 - December 2018)
- Lead Problem Manager (Contract) @ Insight Global (Bank of America) (April 2017 - July 2017)
- Instructor, Tech Career Accelerator (TCA) @ (February 2016 - January 2017)
- Global Support Services Training Coordinator @ (May 2012 - December 2015)
- Manager, Cloud Support Services @ (November 2010 - July 2012)
- Cloud Support Team Lead @ (September 2009 - November 2010)
- Help Desk Analyst @ Data Return (June 2007 - September 2009)
- Customer Service Rep @ (November 2008 - January 2009)
- Service Desk Analyst @ (January 2005 - December 2007)
- Project Administrator and Product Change Administrator @ (January 2004 - December 2005)
- Data Administrator and Internal IT Help Desk @ (January 2002 - December 2003)
- Help Desk and Customer Support Analyst @ (January 2001 - December 2002)
- Various @ (January 2000 - December 2001)
- Help Desk Technician and Technical Support Mentor and Team Lead @ (January 1999 - January 2000)
- Stock Proxy Administrator and Solicitor and Information Agent @ Morrow & Co (January 1998 - December 1999)
- Data Entry Clerk and Administrator @ Triad Healthcare Consultants (January 1997 - December 1998)
- Operations (Office) Manager and Administrator @ (January 1995 - December 1997)
- Executive Secretary @ (January 1993 - December 1994)
- Various @ (January 1990 - December 1993)
Sonia Davis Education
- Collin College
N/A (Computer and Information Sciences, General)
1996-1997 - Plano Central Senior High
GED
1994-1995 - Plano East Senior High School
Grade: 11
- Williams High School
Grade: 9-10
Sonia Davis Skills
- Building World Class Teams
- Leadership
- Exceeding Expectations
- SharePoint Designer
- Self Management
- Policy Writing
- Team Building
- ITIL Certified
- SharePoint Administration
- Career Path Planning
- Technical Presentations
- Servicenow System Administration
- Active Directory
- Policy Analysis
- Computer Hardware
- Microsoft Windows
- Windows
- DNS
- Identifying Subject Matter Experts
- Discretion
- Networking
- Microsoft SQL Server
- Troubleshooting
- Reseller Training
- Communication Skills
- Cross Organization Collaboration
- Social Action
- Deadline Driven
- International Relations
- Education
- Team Management
- Team Leadership
- Process Improvement
- Agile Methodologies
- Scrum
- Office Administration
- DevOps
- Leading Change
- Business Analysis
- Employee Recognition
- Hands On Training
- Career Development Programs
- Motivational Interviewing
- Animal Welfare
- Technical Documentation
- Microsoft Office
- Instructor Led Training
- Committed to Professionalism
- Microsoft Word
- Microsoft Excel
- Quality Auditing
- Disaster Recovery
- Customer Service
- World Class Customer Service
- Windows 7
- Customer Support
- Basic Javascript
- Technical Support
- Project Planning
- Training Delivery
- Goal Oriented
- Subject Matter Expert
- Committed to Customer Satisfaction
- Blue Cat Dns
- Metrics Identification
- Project Management
- Knowledge Management
- Research
- Problem Solving
- VMware ESX
- Service Center Operations
- Server
- Waterfall Project Management
- Service Improvement
- Cloud Computing
- Performance Improvement
- Unified Communications
- Private Cloud
- VMware
- Employee Management
- Co Location
- Civil Rights
- Sales
- Sales Operations
- Management
- Inventory Management
- Corporate/Customer Training
- New Business Development
- Product Development
- Strategic Sourcing
- Strategic Planning
- Pricing
- Purchasing
- Account Management
- Manufacturing
- Budgets
Sonia Davis Summary
- Sonia Davis, based in Dallas, TX, US, is currently a Technical Support Manager at Bank of America. Sonia Davis brings experience from previous roles at Bank of America and Omnikron Systems Inc.. Sonia Davis holds a 1996 - 1997 N/A in Computer and Information Sciences, General @ Collin College. With a robust skill set that includes Building World Class Teams, Leadership, Exceeding Expectations, SharePoint Designer, Self Management and more. Sonia Davis has 2 emails and 4 mobile phone numbers on RocketReach.
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