Customer Engineer, Modern Service Management @ (March 2021 - June 2022)
Director of Network Operation @ (March 2019 - March 2021)
Director of MIS @ (September 2017 - December 2018)
Director of Operations @ LincolnIT/ONSITE-Hebrew Home (September 2014 - September 2017)
Director of Systems Operations @ (September 2013 - July 2014)
IT Manager of Desktop Infrastructure @ (June 2013 - September 2013)
Regional Manager of Customer Service @ (December 2010 - June 2013)
Manager of the Desktop Support @ (January 2005 - December 2010)
Senior System Analyst and Project Manager @ (January 2000 - January 2005)
Sonia Cortes Education
Manhattan University
Bachelor of Arts (B.A.)
1990-1995
Sonia Cortes Skills
Process Improvement
Outlook
Procurement
Program Management
Project Management
Security
Software Documentation
Project Planning
Software Installation
Solution Architecture
Storage
Strategic Planning
TCP/IP
Team Building
Team Leadership
Team Management
System Administration
Technical Support
Training
VPN
Vendor Management
Windows XP
Wireless
XP
ITIL
Microsoft Excel
Windows Server
Troubleshooting
Analysis
Marketing
Sonia Cortes Summary
Sonia Cortes, based in New York, NY, US, is currently a Sr. Customer Success Account Manager at Microsoft. Sonia Cortes brings experience from previous roles at Microsoft, LincolnIT, ANDRUS and LincolnIT/ONSITE-Hebrew Home. Sonia Cortes holds a 1990 - 1995 Bachelor of Arts (B.A.) @ Manhattan University. With a robust skill set that includes Process Improvement, Outlook, Procurement, Program Management, Project Management and more. Sonia Cortes has 2 emails and 2 mobile phone numbers on RocketReach.
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