2021 -2022 Customer Engineer, Modern Service Management @
2019 -2021 Director of Network Operation @
2017 -2018 Director of MIS @
2014 -2017 Director of Operations @ LincolnIT/ONSITE-Hebrew Home
2013 -2014 Director of Systems Operations @
2013 -2013 IT Manager of Desktop Infrastructure @
2010 -2013 Regional Manager of Customer Service @
2005 -2010 Manager of the Desktop Support @
2000 -2005 Senior System Analyst and Project Manager @
Sonia Cortes Education
Manhattan College 1990-1995
Sonia Cortes Skills
Process Improvement
Outlook
Procurement
Program Management
Project Management
Security
Software Documentation
Project Planning
Software Installation
Solution Architecture
Storage
Strategic Planning
TCP/IP
Team Building
Team Leadership
Team Management
System Administration
Technical Support
Training
VPN
Vendor Management
Windows XP
Wireless
XP
ITIL
Microsoft Excel
Windows Server
Troubleshooting
Analysis
Marketing
Sonia Cortes Summary
Sonia Cortes, based in New York, NY, US, is currently a Sr. Customer Success Account Manager at Microsoft. Sonia Cortes brings experience from previous roles at Microsoft, LincolnIT, ANDRUS and LincolnIT/ONSITE-Hebrew Home. Sonia Cortes holds a 1990 - 1995 Manhattan College. With a robust skill set that includes Process Improvement, Outlook, Procurement, Program Management, Project Management and more. Sonia Cortes has 2 emails and 1 mobile phone numbers on RocketReach.
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