Sonal Kumar Email & Phone Number
Senior Lead - Global Support @ Shopify
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Sonal Kumar Location
- Auckland, NZ
Sonal Kumar Work
- 2020 -now Senior Lead - Global Support @
- 2020 -2020 Business Experience Manager @
- 2018 -2020 Solutions Support Manager @
- 2014 -2018 Manager – National Business and Broadband SME and Provisioning @
- 2012 -2014 Contact Centre Team Manager – Biz Dealer, Customer Care @
- 2012 -2012 Contact Centre Team Manager, Customer Care @
- 2007 -2012 Customer Service Team Lead @
Sonal Kumar Education
- The University of Waikato
Masters in Digital Business (Business/Commerce, General, International Business)
2021-2022 - University of Auckland
Bachelor's degree (Business Administration and Management, General)
2008-2012
Sonal Kumar Skills
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Team Building
- Stakeholder Management
- Call Center
- Broadband
- Account Management
- Sales
- Customer Retention
- Customer Satisfaction
- Telecommunications
- Team Management
- Team Leadership
- Workforce Management
- Operations Management
- Contact Centers
- Training
- Change Management
- Time Management
- Customer Service
- Sla
- Technical Support
- Business Process Improvement
- Management
- Teamwork
- Coaching
- Service Delivery
- Key Performance Indicators
- Call Centers
- Recruiting
- CRM
- Performance Management
- Customer Relationship Management
Sonal Kumar Summary
- Sonal Kumar, based in Auckland, NZ, is currently a Senior Lead - Global Support at Shopify. Sonal Kumar brings experience from previous roles at 2degrees and 2degrees NZ Ltd. Sonal Kumar holds a 2021 - 2022 Masters in Digital Business in Business/Commerce, General, International Business @ The University of Waikato. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, Team Building, Stakeholder Management and more. Sonal Kumar has 2 emails and 1 mobile phone numbers on RocketReach.
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