VP and ServiceNow Manager, ServCo Management @ (September 2021 - December 2022)
AVP and Lead BA - Strategy and Design, Global Service Management Support - ServCo @ (June 2018 - August 2021)
Manager and Senior Business Analyst, Global Service Management Office - ServCo @ (March 2016 - May 2018)
Offshore Lead – Data Quality Assurance - Global Banking and Markets @ (May 2013 - February 2016)
Assistant Manager (Team Manager) - HSBC Card Services - Care @ (April 2007 - April 2013)
CSE and Trainer - HSBC Card Services @ (November 2005 - March 2007)
Senior Cust. Care Executive @ (June 2004 - November 2005)
Campaign Coordinator @ (June 2003 - June 2004)
Somit Mukherjee Education
ICFAI University
Master of Business Administration (MBA) (General Management)
Somit Mukherjee Skills
Team Management
Project Management
Performance Management
Customer Service
Business Coaching
Cross-functional Team Leadership
Microsoft Office
BPO
Employee Engagement
Call Centers
Banking
Business Analysis
Vendor Management
Service Delivery
CRM
Management
MIS
Marketing
Cross Functional Team Leadership
Microsoft Word
Strategic Planning
SQL
Quality Assurance
Management Information Systems Mis
Management Information Systems
Somit Mukherjee Summary
Somit Mukherjee, based in Kolkata, WB, IN, is currently a ServiceNow Platform Lead - Ask Legal at HSBC. Somit Mukherjee brings experience from previous roles at HSBC. Somit Mukherjee holds a Master of Business Administration (MBA) in General Management @ ICFAI University. With a robust skill set that includes Team Management, Project Management, Performance Management, Customer Service, Business Coaching and more. Somit Mukherjee has 1 emails and 1 mobile phone numbers on RocketReach.
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