Soham Chatterjee Email
Head - AI Agent Reliability I Customer Success @ Emergent Labs
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Soham Chatterjee Location
- Bengaluru, KA, IN
Soham Chatterjee Work
- Head - AI Agent Reliability I Customer Success @ (May 2026 - Present)
- Head of Customer Operations @ Headout (August 2022 - April 2026)
- Head of Community Operations @ (January 2021 - August 2022)
- User Experience - Vertical Lead @ (August 2018 - December 2020)
- Senior Team Manager, Trust and Safety @ (August 2017 - July 2018)
- Team Lead @ (May 2016 - July 2017)
- Community Service Specialist @ (November 2015 - April 2016)
- Escalation Specialist @ (April 2015 - November 2015)
- Subject Matter Expert @ (August 2014 - April 2015)
- Operations Associate - Customer Support @ (April 2014 - July 2014)
Soham Chatterjee Education
- Bhavans Vivekananda Degree College 2011-2014
- Bharatiya Vidya Bhavan's
Business/Commerce (General)
2009-2011
Soham Chatterjee Skills
- Active Listening
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Computer Ethics
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Research
- Customer Service Management
- Customer Support
- E-Commerce
- Emotional Intelligence
- Generative AI
- Interpersonal Communication
- Leadership
- Microsoft 365
- Microsoft Copilot
- Microsoft Office
- Outsourcing
- Process Improvement
- Product Management
- Productivity Improvement
- Project Management
- ROI Strategies
- Resiliency
- Search Engine Technology
- Six Sigma
- Strategic Thinking
- Team Management
- Time Management
- Training
- Unconscious Bias Awareness Training
- User Experience (UX)
Soham Chatterjee Summary
- Soham Chatterjee, based in Bengaluru, KA, IN, is currently a Head - AI Agent Reliability I Customer Success at Emergent. Soham Chatterjee brings experience from previous roles at Headout, Dunzo and Uber. Soham Chatterjee holds a 2011 - 2014 Bhavans Vivekananda Degree College. With a robust skill set that includes Active Listening, Artificial Intelligence (AI), Artificial Intelligence for Business, Computer Ethics, Customer Experience and more. Soham Chatterjee has 2 emails on RocketReach.
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