Softphone.ai Information

Softphone is a global leader in Genesys integrations. For over 20 years, we've helped enterprises unify Genesys Cloud™ with the systems that run their business — CRMs, ERPs, ITSMs, legacy platforms, and custom applications. Trusted by 500+ organizations and 100,000+ agents worldwide, we deliver enterprise-grade integrations, automations, and migration frameworks designed to make Genesys deployments faster, simpler, and more predictable. What We Do We embed Genesys Cloud™ directly inside enterprise systems, unifying data, interactions, and tasks in a single workspace. Our Connectors streamline agent workflows, automate complex processes, and ensure every call, case, ticket, and record is created with accuracy and consistency. How We Help * Unified voice + digital workflows inside CRM/ERP/ITSM * Task and record automation across platforms * AI-enhanced experiences powered by Genesys Copilot blended with native platform AI (Einstein, Copilot for Microsoft, SAP Joule, and more) * Migration accelerators for on-prem and multi-CRM environments * Real-time transcripts, notes, and insights pushed directly to business systems * Outbound and campaign synchronization Why Enterprises Choose Us * Deep expertise in Genesys Cloud™ as a Founding & Elite AppFoundry Partner * Proven experience across Salesforce, Dynamics, SAP, ServiceNow, Oracle, homegrown systems, and more * End-to-end delivery: process analysis, implementation, optimization, and support * Clients across Africa, Asia, Australia, Europe, North America, and South America We help global brands bring their contact center, enterprise systems, and AI strategy together — reliably and at scale. Experts in Genesys. Experts in Enterprise Systems. Experts at Unifying Them.