Sofie Mertens Email
Transformation Delivery Lead @ SD Worx Belgium
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Sofie Mertens Location
- Herent, BE
Sofie Mertens Work
- Transformation Delivery Lead @ (December 2020 - Present)
- Change Agent en Continuous Improvement Coach @ (September 2019 - December 2020)
- Regional Director Large Enterprises @ (January 2018 - September 2019)
- Action Consultant @ (October 2017 - September 2019)
- Senior Manager @ (October 2016 - September 2017)
- Customer Support Centre Manager @ (April 2015 - September 2016)
- Deputy Department Head Customer Contact Centre @ (November 2014 - April 2015)
- Manager National Accounts and Sales Department @ (January 2014 - August 2014)
- Business Unit Manager @ (November 2012 - November 2013)
- Business Unit Manager @ (January 2010 - November 2012)
- Strategic Account Manager @ (May 2007 - December 2009)
- Area Manager Key Accounts @ Manpower (September 2003 - May 2006)
- National Account Manager @ Manpower (April 2002 - September 2003)
Sofie Mertens Education
- Vlerick Business School
(Management)
2008-2009 - KU Leuven 1994-1997
- LUCA School of Arts 1989-1992
Sofie Mertens Skills
- Agile Project Management
- Analytisch denkvermogen
- B2B
- B2B2C
- Bedrijfsproces
- Bedrijfsrelatiebeheer
- Budgettering
- Business Case Preparation
- Business Development
- Business case
- Business planning
- Call Center
- Call Centers
- Change Management
- Change consulting
- Client Relations
- Coaching
- Commercieel management
- Communicatie
- Contact Centers
- Contractonderhandeling
- Counseling
- Customer Satisfaction
- Data-driven decision making
- Digital Integration
- Driving results
- Engels
- Exceeding Customer Expectations
- Executive Management
- Faciliteren
- Financiële analyse
- Frans
- Fusies en overnames
- HR Consulting
- Human Resources
- Integratie na overname
- International Account Management
- Key Account Management
- Key Performance Indicators
- Klantgerichtheid
- Lean management
- Leiderschap
- Leiderschap multidisciplinaire teams
- Management
- Management-consultancy
- Microsoft Excel
- Mitigation Strategies
- National Accounts
- Onderhandeling
- Operational Excellence
- Operations
- Operations Management
- Oplossinggericht
- Organisatieontwikkeling
- Organisatorische vaardigheden
- Organizational Effectiveness
- Outlook
- Outsourcing
- Overtuigingskracht
- PMO
- Performance Management
- PowerPoint
- Presentaties
- Problem Solving
- Procesmanagement
- Procesoptimalisering
- Procesverbetering
- Programme delivery
- Project Change Management
- Projectcoördinatie
- Projectleiding
- Projectmanagement
- Projectoplevering
- Projectplanning
- Projectteams
- RPO
- Recruiting
- Relatieontwikkeling
- Retrospectieven
- Risicobeheer
- Ruimdenkend
- Sales Management
- Sales Operations
- Sales Process Optimization
- Schriftelijke communicatie
- Schrijven
- Service Delivery
- Stakeholder Engagement
- Strategie
- Strategisch advies
- Strategische programma's
- Strategische visie
- Stressmanagement
- Talentmanagement
- Team Leadership
- Team Management
- Tijdslijnen
- Training
- Transformation Programs
- Transformation program
- Social Media
- Customer Service
- Project Management
Sofie Mertens Summary
- Sofie Mertens, based in Herent, BE, is currently a Transformation Delivery Lead at Sd Worx. Sofie Mertens brings experience from previous roles at Sd Worx Belgium, Addbusiness and Bdo Belgium. Sofie Mertens holds a 2008 - 2009 Vlerick Business School. With a robust skill set that includes Agile Project Management, Analytisch denkvermogen, B2B, B2B2C, Bedrijfsproces and more. Sofie Mertens has 1 emails on RocketReach.
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