Team Leader France and UK @ (September 2025 - April 2026)
Team Leader France @ (September 2024 - September 2025)
Team Leader @ (July 2023 - August 2024)
Performance Manager @ (April 2021 - July 2023)
Reservations Specialist and Sales @ (September 2019 - September 2020)
Community Manager @ Meta Facebook (June 2019 - September 2019)
Reservations Specialist @ (June 2018 - May 2019)
Technical Support Specialist @ (May 2015 - November 2017)
Customer Service Specialist @ (September 2014 - March 2015)
Sofiane Madi Skills
Actuate Reporting
Agent Recruitment
Business-to-Business (B2B)
Cancellations
Claims Management
Client Liaison
Compliance Auditing
Cross-team Collaboration
Customer Experience
Customer Service
Customer Support
Daily Operations Management
Email Clients
Guest Satisfaction
High Performance Cultures
High Performance Organizations
Infor CRM
Inter-departmental Collaboration
Knowledge Management
Management of multi-disciplinary teams
Microsoft Office
Objection Handling (Sales)
Organization Skills
Performance Improvement
Performance Reporting
Policies & Procedures Development
Project Management
Recruitment Management
Reporting & Analysis
Service-Level Agreements (SLA)
Team Management
Teamwork
Technical Support
Training
Sofiane Madi Summary
Sofiane Madi, based in Amsterdam, NH, NL, is currently a Strategic Alliances Manager at Sendcloud. Sofiane Madi brings experience from previous roles at Sendcloud, EasyPark and Amazon. With a robust skill set that includes Actuate Reporting, Agent Recruitment, Business-to-Business (B2B), Cancellations, Claims Management and more. Sofiane Madi has 1 emails on RocketReach.
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