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Sofia Sterner Location
Tokyo, JP
Sofia Sterner Work
Head of Retail Operations APEC @ (February 2024 - Present)
Head of CX @Retail @ (November 2022 - Present)
CX Strategy- Direct Consumer Relations @ (October 2021 - October 2022)
CX - Head of Customer Care Experience @ (May 2020 - September 2021)
Head of Customer Care Experience EMEA @ (May 2019 - April 2020)
Head of Customer Care Uptime @ (July 2018 - April 2019)
Sr Business Project Manager Strategy and Transformation, Global Customer Service @ (April 2018 - June 2018)
Product Owner and Business manager (Insight works) @ (November 2017 - March 2018)
Chief Product Owner - Digital Channels @ (February 2017 - November 2017)
Product owner digital customer service @ (April 2016 - February 2017)
Account Director and Teamlead @ (March 2012 - April 2016)
Project Manager @ Deasign (August 2011 - February 2012)
Project Manager @ (June 2009 - August 2011)
Production manager @ Daddy Identity Department (May 2008 - June 2009)
Project Manager @ Embryo Webbyrå (February 2007 - April 2008)
Account Executive @ (November 2005 - December 2006)
Sales person @ (May 2001 - August 2005)
Sofia Sterner Education
University of Skövde
Degree of Bachelor of Arts with a major in Business English and minor in Multimedia (English and Multimedia)
2002-2005
lálliance francaise paris
Level 1 (Management)
2001-2001
Sofia Sterner Skills
Advertising
Affärsprocess
Affärsutveckling
Agila metoder
Business Development
Business Strategy
Creative Strategy
Digital Marketing
Digital Media
Digital Strategy
Dyslektiskt tänkande
E-commerce
Integrated Marketing
Interaction Design
Kollaborativt ledarskap
Leaders
Leadership
Ledarskap
Management
Marketing
Marketing Communications
Online Advertising
Online Marketing
Product Management
Project Management
Public Relations
Retail
SEO
Social Media
Social Media Marketing
Strategiskt ledarskap
Strategy
Team Leadership
Team lead
User Experience
Web Analytics
Web Project Management
E Commerce
Business Analysis
Strategic Planning
Microsoft Office
Sofia Sterner Summary
Sofia Sterner, based in Tokyo, JP, is currently a Head of Retail Operations APEC at Volvo Cars. Sofia Sterner brings experience from previous roles at Volvo Cars. Sofia Sterner holds a 2002 - 2005 Degree of Bachelor of Arts with a major in Business English and minor in Multimedia in English and Multimedia @ University of Skövde. With a robust skill set that includes Advertising, Affärsprocess, Affärsutveckling, Agila metoder, Business Development and more. Sofia Sterner has 2 emails on RocketReach.
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