2016 -2018 Front Office Manager and Department Head @
2015 -2016 Service Manager and Supervisor @
2013 -2015 Front Desk Agent @
2011 -2013 Front Desk Agent and Shop Manager @
2009 -2011 Customer Service Consultant @
Sofia Kleban Education
Södertörns högskola
Bachelor in Tourism Studies (Tourism Studies and Service Quality Management)
2008-2011
Blekinge Institute of Technology
Digital Grafik (Digital Graphics)
2006-2008
Sofia Kleban Skills
Customer Service
Hospitality
English
Hotels
Tourism
Social Media
Italian
Hospitality Management
Microsoft Office
Photography
Event Management
Teamwork
Front Office
Hospitality Industry
Hotel Management
Photoshop
Leadership
Team Leadership
Management
Staff Development
Social Media Marketing
Customer Satisfaction
Employee Relations
Employee Training
Employee Engagement
Net Promoter Score
Mentoring
Complaint Management
Sofia Kleban Summary
Sofia Kleban, based in Stockholm, SE, is currently a Chief Operating Officer at Ahum. Sofia Kleban brings experience from previous roles at Ahum and Clarion Hotel Sign. Sofia Kleban holds a 2008 - 2011 Bachelor in Tourism Studies in Tourism Studies and Service Quality Management @ Södertörns högskola. With a robust skill set that includes Customer Service, Hospitality, English, Hotels, Tourism and more. Sofia Kleban has 3 emails and 1 mobile phone numbers on RocketReach.
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