Head of Reservations @ (October 2018 - January 2020)
Inhouse Sales Agent @ (May 2018 - September 2018)
Front Office Manager and Department Head @ (January 2016 - April 2018)
Service Manager and Supervisor @ (March 2015 - January 2016)
Front Desk Agent @ (January 2013 - February 2015)
Front Desk Agent and Shop Manager @ (August 2011 - January 2013)
Customer Service Consultant @ (October 2009 - August 2011)
Customer Service Manager @ (November 2020 - November 2021)
Economy and HR Assistent @ (January 2020 - May 2020)
Sofia Kleban Education
Södertörns högskola
Bachelor in Tourism Studies (Tourism Studies and Service Quality Management)
2008-2011
Blekinge Institute of Technology
Digital Grafik (Digital Graphics)
2006-2008
Sofia Kleban Skills
Customer Service
Hospitality
English
Hotels
Tourism
Social Media
Italian
Hospitality Management
Microsoft Office
Photography
Event Management
Teamwork
Front Office
Hospitality Industry
Hotel Management
Photoshop
Leadership
Team Leadership
Management
Staff Development
Social Media Marketing
Customer Satisfaction
Employee Relations
Employee Training
Employee Engagement
Net Promoter Score
Mentoring
Complaint Management
Sofia Kleban Summary
Sofia Kleban, based in Stockholm, SE, is currently a Chief Operating Officer at Ahum. Sofia Kleban brings experience from previous roles at Clarion Hotel Sign and Radisson Blu Royal Viking Hotel. Sofia Kleban holds a 2008 - 2011 Bachelor in Tourism Studies in Tourism Studies and Service Quality Management @ Södertörns högskola. With a robust skill set that includes Customer Service, Hospitality, English, Hotels, Tourism and more. Sofia Kleban has 3 emails and 2 mobile phone numbers on RocketReach.
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