Sofia Kiriukhina Email
Head of Customer Operations @ TuMeke Ergonomics
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Sofia Kiriukhina Location
- Los Angeles, CA, US
Sofia Kiriukhina Work
- Head of Customer Operations @ (April 2025 - Present)
- Founder @ (May 2021 - Present)
- Head of Customer Success @ (September 2023 - April 2025)
- Sr. Customer Success Manager (founding team, company acquired by Tricentis) @ (May 2022 - July 2023)
- Enterprise Customer Success Manager, founding team @ (October 2021 - April 2022)
- Customer Success Manager, founding team @ (November 2019 - September 2021)
- Enterprise Customer Success Manager, founding team @ (September 2018 - November 2019)
- Market Data Analyst, founding team @ (March 2016 - September 2018)
- B2B Business Development Manager, founding team @ (May 2011 - November 2013)
Sofia Kiriukhina Education
- Sorbonne University
Master's degree (Econometrics and Quantitative Economics)
- Sorbonne University
Master's degree (Research and Experimental Psychology)
- Saint Petersburg State University of Finance and Economics
Master's degree (International Economics)
Sofia Kiriukhina Skills
- Business Case Preparation
- Analytical Skills
- Key Performance Indicators
- Presentations
- Cross-functional Team Leadership
- Relationship Development
- Account Mapping
- Interpersonal Communication
- Renewals
- Upselling
- Cross-functional Collaborations
- High Technical Aptitude
- Problem Solving
- Customer Journey Mapping
- Customer Onboarding
- Customer Success
- Customer Satisfaction (CSAT)
- Project Management
- Big Data
- Energy
- Data Analysis
- Research
- Sales
- Data Visualization
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Business-to-Business (B2B)
- Strategic Planning
- Financial Markets
- SQL
- Microsoft Excel
- Microsoft PowerPoint
- Salesforce.com
- Software as a Service (SaaS)
- Customer Service Management
- Negotiation
- Management
- Employee Training
- Customer Service
- Client Development
- Time Management
- Customer Engagement
- Opportunity Qualification
- Customer-focused Service
- Energy Markets
- Pricing Analysis
- Enterprise Account Management
- Build Strong Relationships
- Voice of the Customer
- Predictive Analytics
Sofia Kiriukhina Summary
- Sofia Kiriukhina, based in Los Angeles, CA, US, is currently a Head of Customer Operations at TuMeke Ergonomics. Sofia Kiriukhina brings experience from previous roles at Levoyer, TuMeke Ergonomics, Waldo and MadKudu. Sofia Kiriukhina holds a Master's degree in Econometrics and Quantitative Economics @ Sorbonne University. With a robust skill set that includes Business Case Preparation, Analytical Skills, Key Performance Indicators, Presentations, Cross-functional Team Leadership and more. Sofia Kiriukhina has 2 emails on RocketReach.
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