Sofia Karlsson Email & Phone Number
Chef för avdelningen Kundupplevelse @ Folksam
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Sofia Karlsson Location
- Stockholm, SE
Sofia Karlsson Work
- 2023 - now Chef för avdelningen Kundupplevelse @
- 2018 - 2023 Coach och konsult, specialiserad inom ledarskap, personlig utveckling och UX and Servicedesign. @
- 2023 - 2023 Interim Enhetschef digital upplevelse onsite and CX- coach @
- 2018 - 2020 Designleader, strategic, teamcoach och growth - at eBerry by Nordic Choice Hotels @
- 2016 - 2018 Deputy Regional Director: Consultant manager and Business developer @
- 2014 - 2016 Senior Service Designer and UX Lead @
- 2013 - 2014 UX Lead @
- 2012 - 2013 UX Lead, Strategist och researcher @ Ziggy Creative Colony
- 2008 - 2012 UX researcher and strategist @
- 2006 - 2008 Användbarhet och tillgänglighetskonsult @
- 2004 - 2006 Freelancer - webproducer @
- 1996 - 2005 Furniture Salesperson @
Sofia Karlsson Education
- MiL Institute 2025 - 2025
- Stockholms universitet
Bachelor's degree (Multimedia, pedagogik - teknik)
2000 - 2003 - KTH Royal Institute of Technology
(Kognitionspsykologi)
2003 - 2003 - Stockholm University
(Sociologi)
1999 - 1999
Sofia Karlsson Skills
- User Experience
- Service Design
- Design Thinking
- Digital Strategy
- Design Strategy
- Concept Design
- Workshop Facilitation
- Strategic Thinking
- Usability
- User-centered Design
- User Journeys
- Team Leadership
- User Scenarios
- Usability Testing
- Persona
- Scrum
- Interaction Design
- Information Architecture
- Usability Engineering
- Heuristic Evaluation
- Paper Prototyping
- User Interface Design
- Experience Design
- User Experience Design
- User Research
- Human Computer Interaction
- Accessibility
- Card Sorting
- Information Design
- Wire Framing
- User Interface
- Heuristic Analysis
- Participatory Design
- Design Workshops
- Mobile Design
- Contextual Inquiry
- Graphic Design
- Wireframes
- User Centered Design
- Rapid Prototyping
- Strategy
- Sales Management
- Microsoft Office
- Axure
- Marketing
- Microsoft Excel
- Customer Service
- Leadership
- Team Management
- Agile Methodologies
- Concept Development
- Innovation Management
- Innovation Research
- Business Innovation
- Account Management
Sofia Karlsson Summary
- Sofia Karlsson, based in Stockholm, SE, is currently a Chef för avdelningen Kundupplevelse at Folksam. Sofia Karlsson brings experience from previous roles at Impactive AB, Folksam, eBerry by Strawberry and inUse. Sofia Karlsson holds a 2025 - 2025 MiL Institute. With a robust skill set that includes User Experience, Service Design, Design Thinking, Digital Strategy, Design Strategy and more. Sofia Karlsson has 3 emails on RocketReach.
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