Sofia Karlsson Email & Phone Number
Chef Kundupplevelse CX and UX @ Folksam
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Sofia Karlsson Location
- Stockholm County, Sweden
Sofia Karlsson Work
- Chef Kundupplevelse CX and UX @ (July 2023 - Present)
- Interim chef för avdelningen Kundupplevelse CX and UX @ (January 2023 - July 2023)
- Coach och konsult, specialiserad inom ledarskap och UX and Servicedesign @ (April 2018 - August 2023)
- Designleader, strategic, teamcoach och growth - at eBerry by Nordic Choice Hotels @ (August 2018 - April 2020)
- Deputy Regional Director: Consultant manager and Business developer @ (March 2016 - March 2018)
- Senior Service Designer and UX Lead @ (February 2014 - March 2016)
- UX Lead @ (August 2013 - February 2014)
- UX Lead, Strategist och researcher @ Ziggy Creative Colony (June 2012 - August 2013)
- UX researcher and strategist @ (March 2008 - June 2012)
- Användbarhet och tillgänglighetskonsult @ (January 2006 - January 2008)
- Freelancer - webproducer @ (September 2004 - December 2006)
- Furniture Salesperson @ (June 1996 - April 2005)
Sofia Karlsson Education
- mil institute
Ledarträning (Ledarskap)
2025-2025 - Stockholm University
Bachelor's degree (Multimedia, pedagogik - teknik)
2000-2003 - KTH Royal Institute of Technology
(Kognitionspsykologi)
2003-2003 - Stockholm University
(Sociologi)
1999-1999
Sofia Karlsson Skills
- User Experience
- Service Design
- Design Thinking
- Digital Strategy
- Design Strategy
- Concept Design
- Workshop Facilitation
- Strategic Thinking
- Usability
- User-centered Design
- User Journeys
- Team Leadership
- User Scenarios
- Usability Testing
- Persona
- Scrum
- Interaction Design
- Information Architecture
- Usability Engineering
- Heuristic Evaluation
- Paper Prototyping
- User Interface Design
- Experience Design
- User Experience Design
- User Research
- Human Computer Interaction
- Accessibility
- Card Sorting
- Information Design
- Wire Framing
- User Interface
- Heuristic Analysis
- Participatory Design
- Design Workshops
- Mobile Design
- Contextual Inquiry
- Graphic Design
- Wireframes
- User Centered Design
- Rapid Prototyping
- Strategy
- Sales Management
- Microsoft Office
- Axure
- Marketing
- Microsoft Excel
- Customer Service
- Leadership
- Team Management
- Agile Methodologies
- Concept Development
- Innovation Management
- Innovation Research
- Business Innovation
- Account Management
Sofia Karlsson Summary
- Sofia Karlsson, based in Stockholm County, Sweden, is currently a Chef Kundupplevelse CX and UX at Folksam. Sofia Karlsson brings experience from previous roles at Folksam, Impactive AB, eBerry by Strawberry and inUse. Sofia Karlsson holds a 2025 - 2025 Ledarträning in Ledarskap @ mil institute. With a robust skill set that includes User Experience, Service Design, Design Thinking, Digital Strategy, Design Strategy and more. Sofia Karlsson has 3 emails on RocketReach.
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