Sofia Alves Email & Phone Number
Director Site Operations
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Sofia Alves Work
- 2026 -now Director Site Operations @ AI2CS
- 2025 -2026 Director of Operations @
- 2023 -2025 Director of Operations @
- 2018 -2023 General Manager Operations @ WNS Global Services SA
- 2015 -2023 Sr. Group Operations Manager @
- 2014 -2015 Group Manager @
- 2013 -2014 Deputy Manager Operations @
- 2012 -2013 Asssitant Manager @
Sofia Alves Education
- GIBS Business School (Gordon Institute of Business Science)
Postgraduate Degree (Business Administration and Management, General)
2019-2020 - Milpark Education - School of Financial Planning and Insurance
Advance Certificate in Management (Business Administration and Management, General)
2016-2017 - Pinelands High
Matric
1996-1999
Sofia Alves Skills
- Customer Satisfaction
- Operations Management
- Performance Management
- Call Center
- Team Management
- Outsourcing
- Team Leadership
- Teamwork
- Coaching
- Customer Service
- Call Centers
- Training
- Project Management
- Change Management
- Leadership Development
- Budgets
- Selling Skills
- Contact Centers
- Account Management
- Workforce Management
- Management
- Project Planning
- BPO
- Negotiation
Sofia Alves Summary
- Sofia Alves, is currently a Director Site Operations at AI2CS. Sofia Alves brings experience from previous roles at CV-Library, TTEC, WNS Global Services SA and WNS Global Services. Sofia Alves holds a 2019 - 2020 Postgraduate Degree in Business Administration and Management, General @ GIBS Business School (Gordon Institute of Business Science). With a robust skill set that includes Customer Satisfaction, Operations Management, Performance Management, Call Center, Team Management and more. Sofia Alves has 1 emails on RocketReach.
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