SODA-Consulting Information

SODA-Consulting provides consulting services for small to medium sized companies that have either existing inside sales support capabilities or are considering building a lead generation or inside sales capability, and those that look to outsource this need to vendor service providers. Since every sales and marketing support situation is different, our work is customized to match your specific need. Our approach starts with a series of conversations to learn about your company and your needs to help define project objectives. After this discovery and data gathering process, we will build a proposal that defines all deliverables, our methodologies, timelines necessary to complete the engagement and budget. ur service offerings include the following modules:Internal assessment: SODA-Consulting will conduct both operational and strategic reviews to gain a thorough understanding of your company and your business, sales and lead generation process and procedures, your client base, company goals and culture. This module includes reviewing the current call center environment, plans for adding tele-prospecting capabilities and outsourcing. This process of understanding will allow us to work with you to build a strategic plan based upon your corporate objectives. Inside sales implementation: SODA-Consulting can provide you with strategic direction for understanding and correcting problems in existing tele-support operations or for the implementation of new in-house capabilities. Existing call center: For those with an existing function, we will identify strengths and opportunities for improvement in your current call center to ensure it is performing at its full potential. Building a center: I f you are planning to add this internal capability, we can help design and implement a plan to meet your business objectives. This would include providing you with a complete operational blueprint including best practices on process and procedures, staffing and training guidelines, report recommendations, lead generation support model strategies and quality assurance design. Outsourcing support: SODA-Consulting can also help you decide if outsourcing is the best strategy to support your business objectives. We can work with you through all the steps in the process including writing and distributing the RFP, reviewing, interviewing and selecting a vendor, working with you to write a statement of work, and post selection vendor management. Customized consulting engagements: SODA-Consulting also provides a variety of individual project based inside sales and lead management services which are customized based upon a specific need. Examples would include the following:Closed loop lead management reviewTraining and script developmentReport analysisAgent and management staffing reviewCall Center RFP response reviewContent copyright . SODA-CONSULTING.COM.