Smith Email & Phone Number
Director, Customer Success @ DexCare
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Smith Location
- American Canyon, CA, US
Smith Work
- 2024 -now Director, Customer Success @
- 2023 -2025 Director of Customer Success @
- 2020 -2023 Director, Customer Success and Escalation, Talix (acquired by Edifecs) @
- 2020 -2023 Director of Customer Success @ TALIX (acquired by Edifecs)
- 2016 -2020 Director and Senior Lead, Customer Success @
- 2016 -2020 Director of Customer Success @ APIXIO (acquired by Centene)
- 2014 -2016 Service Delivery Executive and Principal Consultant @
- 2014 -2016 Service Delivery Executive @ DIMENSION DATA (a subsidiary of Japan-based NTT)
- 2008 -2014 Director, Portfolio Management, IT, '08–'14 : Senior Manager, Solution Implementation, IT, '08–'12 @
- 2008 -2014 Director Portfolio Management @
- 2006 -2008 Director, Solution Implementations and Resource Management @
- 2006 -2008 Solutions Director @ e360 (Entisys360)
- now
- 2005 -2007 Senior Manager Information Technology Operations @
- now Site Director of IT Enterprise Operations (Department of Defense) @
- 2003 -2005 Director Information Technology Department @
- 2003 -2003 Various Implementation, Project Management and Intelligence Roles @ 2003 and Prior: PeopleSoft (Oracle), Cisco Systems, and U.S. Army
Smith Education
- Alabama Agricultural and Mechanical University
BS (Political Sci, Criminal Law)
1983-1987 - University of California, Berkeley
Master of Science - MS (Human Performance Technology)
- Alabama A&M
Bachelor of Science (Political Science and Government)
- Texas State University
Smith Skills
- Customer Success
- Account Management
- Collaborative Problem Solving
- Collaborative Leadership
- Escalation Resolution
- Customer Escalation Management
- De-escalation
- Escalation Process
- Root Cause Analysis
- IT Operations
- Communication
- Continuous Improvement
- Sales Operations
- Application Development
- Incident Management
- IT Management
- Microsoft Office
- Business Management
- Cybersecurity
- IT Strategy
- Leadership
- Netcool
- Opsware
- Information Security
- Citrix
- Data Center
- Infrastructure
- Agile Project Management
- ITIL
- Portfolio Management
- Software as a Service Saas
- u.s. Health Insurance Portability and Accountability Act Hipaa
- Telecommunications
- Service Oriented Architecture Soa
- Agile Methodologies
- Process Improvement
- Virtualization
- Process Control
- Enterprise Architecture
- Managed Services
- Program Management
- Business Process
- Change Management
- Disaster Recovery
- Security Management
- Enterprise Software
- Storage
- Business Process Improvement
- SaaS
- Management
- Project Management
- Process Engineering
- Process Management
- SOA
- Servers
- Service Delivery
- Cloud Computing
- VMware
- IT Service Management
- Software as a Service
- Service Oriented Architecture
- u.s. Health Insurance Portability and Accountability Act
Smith Summary
- Smith, based in American Canyon, CA, US, is currently a Director, Customer Success at DexCare. Smith brings experience from previous roles at DexCare, Edifecs, TALIX (acquired by Edifecs) and Apixio. Smith holds a 1983 - 1987 BS in Political Sci, Criminal Law @ Alabama Agricultural and Mechanical University. With a robust skill set that includes Customer Success, Account Management, Collaborative Problem Solving, Collaborative Leadership, Escalation Resolution and more. Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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