Smith Location
American Canyon, CA, US
Smith Work
- 2024 - now Director, Customer Success @ DexCare
- 2023 - 2025 Director of Customer Success @ DexCare
- 2020 - 2023 Director, Customer Success and Escalation, Talix (acquired by Edifecs) @ Edifecs
- 2020 - 2023 Director of Customer Success @ TALIX (acquired by Edifecs)
- 2016 - 2020 Director and Senior Lead, Customer Success @ Apixio
- 2016 - 2020 Director of Customer Success @ APIXIO (acquired by Centene)
- 2014 - 2016 Service Delivery Executive and Principal Consultant @ Dimension Data
- 2014 - 2016 Service Delivery Executive @ DIMENSION DATA (a subsidiary of Japan-based NTT)
- 2008 - 2014 Director, Portfolio Management, IT, '08–'14 : Senior Manager, Solution Implementation, IT, '08–'12 @ Kaiser Permanente
- 2008 - 2014 Director Portfolio Management @ Kaiser Permanente
Smith Education
- Alabama Agricultural and Mechanical University
BS (Political Sci, Criminal Law)
1983 - 1987 - University of California, Berkeley
Master of Science - MS (Human Performance Technology)
- Texas State University
Master of Science - MS (Human Performance Technology)
- Alabama A&M
Bachelor of Science (Political Science and Government)
Smith Skills
- Customer Success
- Account Management
- Collaborative Problem Solving
- Collaborative Leadership
- Escalation Resolution
- Customer Escalation Management
- De-escalation
- Escalation Process
- Root Cause Analysis
- IT Operations
Smith Summary
Smith, based in American Canyon, CA, US, is currently a Director, Customer Success at DexCare. Smith brings experience from previous roles at DexCare, Edifecs, TALIX (acquired by Edifecs) and Apixio. Smith holds a 1983 - 1987 BS in Political Sci, Criminal Law @ Alabama Agricultural and Mechanical University. With a robust skill set that includes Customer Success, Account Management, Collaborative Problem Solving, Collaborative Leadership, Escalation Resolution and more. Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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Top DexCare Employees
-
Matthew Blosl
Chief Executive Officer (CEO) at DexCare
United States25+ -
Siva Vadivelu
Chief Financial Officer at DexCare
California, United States23 -
Rakshay Jain
Chief Product Officer at DexCare
San Francisco, CA, US25 -
Chris Carruthers
Chief Innovation Officer at DexCare
Seattle, WA, US25+ -
Chris Burke
Vice President Finance at DexCare
Kirkland, WA, US13 -
45
-
Gwen Knudsen
Director of Growth Marketing at DexCare
United States33 -
Smith
Director, Customer Success at DexCare
American Canyon, CA, US22 -
Tim Collins
Director at DexCare
Pittsburgh, PA, US14 -
Tyler Eyeington
Director, Customer Support at DexCare
New Braunfels, TX, US25 -
2
-
David Lin
Senior Engineering Manager at DexCare
Seattle, WA, US35+
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