Smita Das Email

Operations Manager| Vice President| Prod services @ BNY

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Smita Das Location

Pune, MH, IN

Smita Das Work

Operations Manager| Vice President| Prod services @ (March 2022 - Present)
Vice President of Production @ Bank of New York (March 2022 - Present)
Sr Team Leader @ (June 2017 - March 2022)
Senior Team Lead @ (June 2017 - March 2022)
Team Lead @ Convergys India Services Pvt. Ltd. (October 2011 - April 2017)
Team Leader @ Convergys (November 2011 - March 2017)
Senior Business Associate @ Fiserv Global Services (June 2010 - September 2011)
Senior Customer Care Officer @ Convergys India Services Pvt. Ltd. (June 2007 - March 2010)

Smita Das Education

Nagpur University
Bachelor's degree (commerce)
Nagpur University
Bachelor of Commerce

Smita Das Skills

Amadeus Alt√©a Customer Management System (CMS)
Analytical Skills
Business Continuity
Business Insights
Business Requirements
Client Requirements
Client Services
Coaching
Communication
Conflict Management
Conflict Resolution
Contract Recruitment
Contract Terms
Cross-functional Collaborations
Cross-functional Coordination
Customer Communication
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Delegation
Employee Engagement
Employee Relations
English
Escalations Management
Event Management
HR Policies
IT Management
IT Operations Management
IT Service Management
Incident Management
Incident Response
Influential Communicator
Information Technology
Insurance Industry
Internal Communications
Interpersonal Skills
Issue Identification
Key Performance Indicators
Leadership
Leadership Development
Management
Management Information Systems (MIS)
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Monitoring Performance
Open Mind
Operations
Organization Skills
People Management
Performance Management
Planning & Scheduling
Policy Compliance
Presentation Skills
Presentations
Problem Solving
Production Operations
Project Management
Public Speaking
Quality Measures
Relationship Development
Risk Analysis
Security
Service Delivery
Service Delivery Management
Service Desk
Service Desk Management
Service Operations
Service-Level Agreements (SLA)
Shortlisting
Soft Skills
Solver
Spoken English
Staff Scheduling
Stakeholder Management
Stakeholder Relations
Talent Management
Team Building
Team Leadership
Team Management
Teamwork
Technology Leadership
Technology Trends
Telecommunications
Training
Transition Management
Transparency
Travel & Tourism
Troubleshooting
Vendor Management
Virtual Assistance
Workload Prioritization
Written Communication
semi tech

Smita Das Summary

Smita Das, based in Pune, MH, IN, is currently a Operations Manager| Vice President| Prod services at BNY. Smita Das brings experience from previous roles at Bank of New York, Allstate, Allstate India and Convergys India Services Pvt. Ltd.. Smita Das holds a Bachelor's degree in commerce @ Nagpur University. With a robust skill set that includes Amadeus Alt√©a Customer Management System (CMS), Analytical Skills, Business Continuity, Business Insights, Business Requirements and more. Smita Das has 1 emails on RocketReach.