SMARTDESC LIMITED Information

Led by Innovation, Smartdesc Ltd is a highly successful Managed IT Services provider (MSP) to the charity and non-profit sector and to a growing number of commercial organisations. Smartdesc was founded by Chris Cranie and Adam Monks in 2011, in response to feedback from organisations about the varying levels of service they were receiving from their outsourced IT companies. Smartdesc developed a service to go above and beyond service expectations offering high levels of IT support and customer care, whilst keeping overheads low to enable cost-savings to be passed onto customers at every opportunity. Our Values Led by innovation, the sustainable and managed growth that has been achieved has been through dedication to our ten core values; 1. Consistently deliver quality services to an exceptionally high standard. 2. Be proactive in protecting, securing and backing up all systems. Always. 3. Be holistic in developing and engaging the whole organisation at all levels. 4. Achieve growth sustainably, ensuring existing customers are as valuable as new customers. 5. Maintain good profitability, to facilitate investment in staff, products and services. 6. Focus on long term relationships, both internally and externally. 7. Maximise innovation and efficiency, both internally and for our customers. 8. Communicate openly and effectively, never taking trust for granted. 9. Be socially and environmentally responsible, with customer and investment choices. 10. Use exceptionally strong governance, compliance and risk management strategies. Smartdesc demonstrate through feedback and 100% customer retention its ability to deliver an extremely high quality of service, from an excellent team. This service is priced sustainably and, through Smartdesc's Flexibility Guarantee, fairly to our customers.