Smart Role Information

Most customer service teams send agents live after training. They hope the simulations were good enough. They find out on the floor. Smart Role closes that gap. We're the AI training platform that sits between your training program and your customers - certifying that agents can handle real conversations before a real customer pays the price. Agents practise on lifelike AI-simulated customers across voice, chat, and email. Every session is automatically scored for soft skills, product knowledge, and tone. Managers get a clear readiness signal: Green Light, or not yet. No gut-feel sign-offs. No hope and pray. No using your customers as the quality filter. Training says they learned it. Smart Role proves they can do it. Used by Etraveli Group, Bumble, Presence Verte, and BPO teams across Europe. SOC 2 Type II and ISO 27001 certified. GDPR compliant. Europe-hosted LLMs. → Book a demo: smartrole.ai/book-a-demo → Try free (10 scenarios, 30 days): app.smartrole.ai/signup